Information Technology Specialist

Avantus•San Diego, CA

4d•Onsite

About The Position

With support from the broader IT team as well as external resources, the IT Specialist shares responsibility for improving and maintaining our IT Service Delivery solutions, procedures, and processes that support the company. Areas of focus include but are not limited to endpoint support (Windows and Mac OS Laptops, tablets, and mobile devices), application administration, ticket management, and user management. This person interfaces internally with all staff and externally with vendors and consultants to support technology solutions. This is an onsite role supporting our San Diego office headquarters.

Requirements

Service oriented, collaborative, and client-success mindset first and foremost
Security mindset and dedication to best-practice and continual improvement
Strong communication skills, attention to detail, and ability to self-organize
Experience in troubleshooting techniques (including finding the root cause) and ticket triage
Demonstrated ability to work directly with stakeholders across different business units to resolve and/or escalate support issues.
Proactive approach to driving projects and tickets to completion
Knowledge of basic enterprise applications and operating systems including Windows, Mac OS, and iOS
Experience managing enterprise-level cloud applications such as ERP, advanced document management systems or similar, password management, data analytics
Experience administering and supporting a wide variety of cloud and desktop apps enabled for the enterprise
Experience with cloud infrastructure (i.e. Azure AD, MS 365, Google Workspace)

Nice To Haves

3-4 years minimum experience with Avantus core IT Infrastructure such as Microsoft Endpoint Manager/Intune, JAMF, Entra/Azure AD, Microsoft Office, Exchange and MS365, Zoom, Slack, Freshservice, and Salesforce.
Experience or familiarity with IT and InfoSec industry-standard compliance frameworks
Familiarity with PowerShell
Demonstrated ability to present and clearly explain project or plan-of-action proposals in a group setting and document them thoroughly in a change management process
Explicit experience specifically with Entra/Azure AD and MS 365 cloud infrastructure
Industry standard ITSM, Networking, Application, or Security certifications are a strong plus.
IT Service Management – ITIL, CompTIA, or equivalent
Networking – Cisco or equivalent
Microsoft – Microsoft specific systems administration, Azure, and or 365 certifications

Responsibilities

Support the San Diego office onsite to make changes to physical infrastructure or address user uses, working with minimal supervision
Provide first-layer support for IT tickets in a timely, professional, and properly prioritized manner. Escalating IT tickets in a timely manner when necessary.
Troubleshoot and support hardware, software, and enterprise application issues
Work with external vendors to coordinate the delivery and return of IT assets
Utilize MDM (mobile device management), ticketing, and asset management platforms to troubleshoot and track IT inventory
Propose and drive iterative improvements to IT systems and processes under the supervision of department leadership
Support and help drive IT initiatives including implementations and evaluations of programs and processes.
Provide project management oversight for initiatives that you are directly responsible for delivering.
Maintain updated IT documentation both internally to the IT team and on the company intranet for end users.
Adhere to responsible change management, documentation, and business continuity best-practice and process in coordination with and in support of all team members
Maintain updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.
Work collaboratively with other IT team members, internal Avantus resources and stakeholders, and external IT solutions partners as one team to solve problems and develop solutions in support of our team and our business