Information Technology Support - Clinton, IL

Heritage Behavioral Health Center•Clinton, IL

19h•$50,000 - $66,000•Onsite

About The Position

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs. This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Requirements

Strong oral and written communication skills
Detail-oriented with excellent project and time management abilities
Ability to manage multiple tasks and prioritize effectively
Experience with Microsoft Office products, Outlook, Zoom, and web browsers
Customer-focused, patient, and able to translate technical concepts clearly
Self-motivated and able to work independently or within a team
High school diploma or equivalent (required)
Valid driver’s license, reliable transportation, and proof of automobile insurance required

Nice To Haves

Experience working with various software applications preferred
Hands-on experience with help desk functions, troubleshooting, or user support is desirable

Responsibilities

Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
Document all reported problems, steps taken, troubleshooting results, and final resolutions.
Install software, updates, and patches on agency computers.
Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
Arrange vendor maintenance or escalation as needed.
Train new staff on technology systems, software applications, and network access.
Assist employees in effectively using Microsoft Office, Outlook, Zoom, browsers, and other agency-supported tools.