INFORMATION TECHNOLOGY SPECIALIST I

State of California•Sacramento, CA

36d•Hybrid

About The Position

The Department of Health Care Services (DHCS) is the backbone of California's health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today! This Information Technology Specialist I (ITS I) position is within the Systems & Operations Management Unit (SOMU), Medi-Cal Dental Information Technology Service Oversight Section (MDITSOS), Integration, Service Management, and Dental Branch (ISMDB), CA-MMIS Operations Division. The incumbent participates in oversight, monitoring, and change management of contractor performance and compliance in production operations of the California Dental Medicaid Management Information System (CD-MMIS), which is operated through multiple vendors. The Dental Business Operations (DBO) performs administrative services such as adjudicating treatment authorization requests and telephone service center functions. The Fiscal Intermediary (FI) performs system maintenance, operations, and development functions. CD-MMIS is one component of the systems that comprise the California Medicaid Management Information System (CA-MMIS) enterprise. The CA-MMIS enterprise supports the Department of Health Care Services' (DHCS) health care programs, including the Medi-Cal Dental Services Division (MDSD). CD-MMIS is a large, highly automated, complex, and interrelated data processing system, which depends on the operation of large data centers by the vendors. The incumbent oversees technical and complex design, development, implementation, and operations of solutions and services within CD-MMIS as a result of policy changes, legislation, lawsuits, administrative efficiencies, organizational changes, or program directives. The incumbent must possess a solid understanding of systems maintenance and systems development lifecycle methodologies, as well as project management practices. This position is being re-advertised. If you previously applied under JC-487513, you must re-apply to JC-499844 in order to be considered. This position is subject to the Department's Conflict of Interest Code and requires annual filing of a Statement of Economic Interests (Form 700). Interviews may be conducted via video conference (Microsoft Teams, WebEx, or Skype) or by telephone. More information will be provided to candidates that are invited for an interview. It is highly recommended that you submit your application electronically via your CalCareer Account. This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin. If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQ's). Please make note of Education and Experience requirements for the classification. Have questions and/or need assistance? Contact [email protected], we are here to help walk you through the state hiring process! You will find additional information about the job in the Duty Statement.

Requirements

The incumbent must possess a solid understanding of systems maintenance and systems development lifecycle methodologies, as well as project management practices.
Candidates must meet the Minimum Qualifications as outlined in the Class Specifications.
Please use the link in the announcement, located under Minimum Requirements, to view the Class Specifications.
If you are using education to meet the minimum qualifications (MQ's) please attach a copy of your degree and transcripts.
If you are not using your education to meet the MQs, you will have the ability to bypass the request.

Nice To Haves

Thorough working knowledge of enterprise network: architecture, technologies, standards, and topologies
Demonstrated ability to perform complex, detail-oriented network infrastructure administration and support tasks
Experience in support/administration of cloud virtual networks such as AWS and Azure
Experience with network troubleshooting and monitoring tools
Knowledge of information technology and trends sufficient to advise customers and staff in their use
Knowledge of project management and system development life-cycle practices to ensure projects stay on schedule and appropriate action is taken when problems occur
Ability to act as a team contributor on projects involving complex architectures and system configurations
Ability to create a service-oriented culture among organizational entities and staff to provide a high level of service to customers
Ability to collaborate closely with technical subject matter experts such as database administrators, network engineers, and server administrators to ensure systems are secure and meet compliance requirements
Ability to execute precise actions through appropriate communications and change controls
Experience in network operations, maintenance, troubleshooting, and working with other teams to resolve both technical and complex problems

Responsibilities

The incumbent participates in oversight, monitoring, and change management of contractor performance and compliance in production operations of the California Dental Medicaid Management Information System (CD-MMIS), which is operated through multiple vendors.
The incumbent oversees technical and complex design, development, implementation, and operations of solutions and services within CD-MMIS as a result of policy changes, legislation, lawsuits, administrative efficiencies, organizational changes, or program directives.