Information Technology Services Project Analyst I, II, Senior

Turlock Irrigation District•Turlock, CA

About The Position

Turlock Irrigation District is seeking qualified candidates to fill an opening for IT Project Analyst position and join our IT Applications Team. By joining our team you'll help the District with analysis, implementation and maintenance of software, processes and procedures in support of providing reliable water and electric services to our communities. Recently, the District has implemented multiple Oracle products for both on-premise and cloud solutions. In addition to the job summary section below, the ideal candidate will have two or more years of hands-on experience that includes any of the following: Experience configuring, integrating, or business reporting with either the Oracle Customer Care and Billing (CC&B) or Oracle Cash to Meter (C2M) utility billing and customer information systems (CIS). Experience configuring, customization, or reporting from the SAP or Oracle Fusion Cloud Enterprise Resource Planning (ERP) systems JOB SUMMARY Under general direction, this position will work on designing, developing, modifying, enhancing and supporting multiple information technology systems across the District. This position will work in all aspects of the software development life cycle (SDLC) from needs analysis and feasibility to design, implementation, and training on a number of projects simultaneously. This position will serve as an Information Technology Services liaison to other departments as well as external agencies, vendors and consultants. Also, in some cases, these individuals may assume a leadership role and direct the work of other Information Technology staff.

Requirements

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.
Education Usually exhibited by a person with a Bachelor's degree from an accredited college in Computer Information Systems, Management Information Systems, Technical Writing, Computer Science or a related field.
Information Technology Services Project Analyst I Usually exhibited by a person less than two (2) years of professional experience in the field of software development or system integration. A person in this class is expected to possess the aptitude and desire to gain experience and skills with support/integration/design, software quality assurance, and system documentation.
Information Technology Services Project Analyst II Usually exhibited by a person with two (2) or more years of professional experience in the field of software development or system integration and possesses skills in system support/integration/design, software quality assurance, and/or system documentation.
Information Technology Services Project Analyst Senior Usually exhibited by a person with five (5) or more years of professional experience in the field of software development or system integration with skills in system support/integration/design, software quality assurance, and/or system documentation.
Interpersonal and Communication. Candidate must have exceptional interpersonal skills, with a focus on team-building, listening and questioning skills. Ability to: communicate clearly and concisely, both orally and in writing; work cooperatively with executive and management staff in an energetic and confident manner; communicate effectively and work cooperatively with technical and non-technical personnel at all levels of the organization; present and explain complex technical topics, problems, and alternative solutions to others; and serve as liaison for problem resolution between customers and Information Technology Services staff. Maintain a positive work atmosphere by acting and communicating in an open and cooperative manner with customers, clients, co-workers and management. Demonstrate a strong customer service orientation. Have the ability to present ideas in business friendly and customer friendly language.
Technical and Analytical. Experience with the SDLC. Experience troubleshooting, testing, and auditing database driven applications using SQL query tools. Experience with office productivity tools such as spreadsheets, word processors, presentation software, project management software, and flow-charting tools. Ability to create training documentation and conduct training presentations for the deployment of new or existing information technology systems. Possesses an interest in maintaining awareness of industry trends, development techniques, and professional development. Ability to: make judgmental and quantitative decisions concerning computing needs and resource allocations; analyze and resolve complex information systems problems involving both hardware and software issues using proven analytical and problem-solving abilities; properly interpret situations and make decisions in accordance with laws, rules, regulations and policies; perform work flow analysis and scheduling and demonstrate an ability to motivate and direct staff members.
Administration and Operations. Knowledge of: operation and care of general computing equipment; principles of organization, administration, budgeting and personnel management; and operating environment for District computing platform. Ability to: organize and administer assigned staff; and schedule staffing to meet the needs of the users. Ability to work independently with minimal supervision. Highly self motivated and directed, keen attention to detail and is team oriented and skilled in working within a collaborative environment. Ability to work with a diverse staff to achieve the goals of the Information Technology Services Department.
Must file a Statement of Economic Interest in compliance with Governmental Code Section 81000.
Sign & Acknowledge a Confidentiality Agreement.

Nice To Haves

Highly desirable skills include experience with project management principles and a working knowledge of informational technology infrastructure library (ITIL) principles and processes.
Applicants will be subject to drug testing in accordance with FHWA regulations, when the position requires a Commercial Driver's License.
Turlock Irrigation District's bargaining unit positions are a part of an agency shop.
Turlock Irrigation District provides reasonable accommodations to applicants and employees with a disability in accordance with federal and state law.

Responsibilities

Develops functional system requirements based on customer interviews, system analysis, and technical/operational feasibility analysis.
Performs application and process research to determine the best solution available or the best alternative to accomplish the goals of assigned projects.
Oversees the implementation of projects based on defined project requirements to avoid uncontrolled scope changes and to meet quality expectations.
Ensures that project requirements are being managed, tracked and updated properly.
Identifies opportunities to streamline business processes.
Participates in the development of testing plans and scenarios.
Document existing processes.
Respond to emergency situations and be on-call as assigned.
Communicates with stakeholders (oral and written) and exhibits interpersonal, organizational and time management skills.
Evaluates software to meet business needs.
Conducts training for the rollout of new information technology systems.
Comply with and enforce all District rules, regulations, policies and procedures.
Performs other related duties as required or assigned by supervisor.

Benefits

Holidays: 12 paid holidays per calendar year
Sick Leave: 12 sick leave days per calendar year with no accumulation limit
Vacation: M.S.P.C. Non-Bargaining Unit 2 weeks (7 month through 2nd year) 3 weeks (3rd year through 5th year) 4 weeks + 1 day(6th year through 14th year) 5 weeks (15th year through 24th year) 5 weeks + 3 days (25th year & thereafter) 1 Floating Holiday
Health Insurance is provided by the District and administered through our Third Party Administrator. Turlock Irrigation District utilizes the Anthem Blue Cross Prudent Buyer PPO Network . Out-of-pocket expenses can be limited if Anthem Blue Cross plan providers and hospitals are used. Employees have a choice of a PPO Plan or a HDHP (High Deductible Health Plan) during open enrollment or a qualifying event as per IRS plan guidelines.
Prescription Insurance is administered by Express Scripts . We have a four-tiered co-pay structured plan: generic; formulary; non-formulary; & specialty. For maintenance medications, the Express Scripts "Mail Order" plan is most cost effective.
Dental Insurance is provided by the District and administered through Delta Dental PPO Network. Preventative benefits are paid at 100%; basic benefits are paid at 80%, crowns, jackets and cast restoration benefits are paid at 50%. The District offers a voluntary Base Plus Buy-Up plan. Employee costs are minimized when utilizing a Delta Dental PPO Dentist/Orthodontist.
Vision Insurance is provided by the District and administered through VSP . Employee costs are minimized when utilizing a VSP Optometrist. The District offers a voluntary Buy-Up Vision plan.
Flexible Spending Account (Section 125) is made available to employees to cover health and/or dependent care expenses on a pre-tax basis. A flexible spending account credit card is provided by BCC for health care reimbursable expenses as per IRS regulations.
Health Savings Account is made available for those employees electing the High Deductible Health Plan (HDHP) only. A Health Savings Account credit card is provided by BCC for health care reimbursable expenses as per IRS regulations.
Life Insurance & Accidental Death & Dismemberment Insurance is provided by the District through VOYA Employee Benefits . Coverage amount is two times the employee's annual base salary. The maximum benefit is $200,000.
Supplemental Life Insurance (Employees/Dependents) is available to District employees on a voluntary basis from VOYA Employee Benefits. Employees may elect up to $500,000, in addition to electing spousal coverage up to a maximum of $100k.
Long Term Disability is provided by the District and administered by VOYA Employee Benefits. The benefit may reimburse up to 66.66% of basic monthly earnings.
Deferred Compensation (457b plan) is available on a voluntary basis to District employees. Contributions are made before taxes through payroll deductions. Employees can authorize withholdings per IRS guidelines. Catch up provisions are available at age 50.
Social Security/Medicare participation is required for all employees. The District matches the employee contribution.
Retirement Benefits are provided by the District with a contribution by employees. The Defined Benefit Plans are based on date of hire, age, years of service, and average monthly salary at the age you elect to retire. Please refer to the appropriate retirement plan document based on date of hire.
Educational Assistance Program provides employees financial assistance for occupational related school courses.