Information Technology Manager

Kansas Crossing Casino LC•Pittsburg, KS

About The Position

The IT Manager performs assigned duties in the IT Department including, but not limited to, PC workstations, Software, Property AV Systems, POS, and provides help desk requests as well as assistance. He/She will demonstrate Hometown Hospitality and delivering Fun while enforcing the Responsible Gaming Plan as well as adherence to Internal Control Procedures. The following statements are intended as general illustrations of the work in this class and are not all-inclusive. 1.Setup and prepare computer equipment for operation, in accordance with Information System policies and user needs. 2.Perform preventative maintenance procedures on all computer equipment on a scheduled basis. 3.Perform basic troubleshooting of hardware and software on all systems. Utilizes contracted vendor for assistance as needed in the troubleshooting process. 4.Assist users with problems encountered while using systems and escalates problems as appropriate. 5.Utilizes the departmental problem management tool and maintains detailed logs of problem/resolution activities. 6.Maintains the security and integrity of computers and proprietary materials. 7.Utilizes rigorous logic and methods to solve difficult problems with effective solutions. Probes all possible sources for answers. 8.Primary responsibility for Monitoring, managing, maintaining and administering the server environment including Active Directory, Exchange, SQL database and applications. 9.Secure all servers and prepares, as well as monitors, a disaster recovery, including backups of servers. 10.Provide repair and upgrades for hardware, networks and software. 11.Develop and maintain an accurate inventory of all technology parts and equipment. 12.Installs hardware and software systems. 13.Assists with gaming and non-gaming hardware and software. 14.Remain current in the utilization of technology in the field of education by attending training sessions, seminars and workshops. 15.Ensures compliance with all policies, procedures, federal, state, and local laws and regulations, as applicable. 16.Conduct him/her in a gracious, kind and warm manner that creates a sense of fondness, as well as professional, courteous and responsive manner, which reflects positively on the company and its core values of Fun, Family and Community. 17.Other duties as assigned.

Requirements

Must be 21 years of age or older to apply.
Any combination of education, experience and training that provides the required knowledge, skills and abilities.
4-8 years computer networking and/or support experience.
Excellent customer support skills with 4 to 5+ years of high-level technical support in Windows environment.
2+ years technical experience with computer software, including the installation and configuration of Windows programs.
Majority of experience should be in the area of Network/System maintenance.
Ability to present self in a professional, pleasant, confident and well-groomed manner.
Ability to perform basic math.
Skill in preparing and maintaining records, writing reports and responding to correspondence.
Ability to work with the public and diverse departments and vendors.
Full knowledge and understanding of company and departmental rules and regulations, policies and procedures.
Ability to read, write, and communicate verbally in English.
Knowledge of Microsoft Desktop O/S, Office, anti-virus.

Nice To Haves

Degree in IT preferred.

Responsibilities

Setup and prepare computer equipment for operation, in accordance with Information System policies and user needs.
Perform preventative maintenance procedures on all computer equipment on a scheduled basis.
Perform basic troubleshooting of hardware and software on all systems. Utilizes contracted vendor for assistance as needed in the troubleshooting process.
Assist users with problems encountered while using systems and escalates problems as appropriate.
Utilizes the departmental problem management tool and maintains detailed logs of problem/resolution activities.
Maintains the security and integrity of computers and proprietary materials.
Utilizes rigorous logic and methods to solve difficult problems with effective solutions. Probes all possible sources for answers.
Primary responsibility for Monitoring, managing, maintaining and administering the server environment including Active Directory, Exchange, SQL database and applications.
Secure all servers and prepares, as well as monitors, a disaster recovery, including backups of servers.
Provide repair and upgrades for hardware, networks and software.
Develop and maintain an accurate inventory of all technology parts and equipment.
Installs hardware and software systems.
Assists with gaming and non-gaming hardware and software.
Remain current in the utilization of technology in the field of education by attending training sessions, seminars and workshops.
Ensures compliance with all policies, procedures, federal, state, and local laws and regulations, as applicable.
Conduct him/her in a gracious, kind and warm manner that creates a sense of fondness, as well as professional, courteous and responsive manner, which reflects positively on the company and its core values of Fun, Family and Community.
Other duties as assigned.