Information Technology Manager

PCC Talent Acquisition Portal•Tulsa, OK

1d•Onsite

About The Position

Walden’s Machine was founded in 1976 by Charlie Walden. Primus purchased Walden’s in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3, 4 & 5 axis medium/complex aluminum and hard metal machining), kitting, assembly and integration, decorative coatings, airfoil/propulsion structures specialist and global supply chain management. Walden’s has a reputation for market leading performance and responsiveness in high speed machining. Some of their well-known customers included, but are not limited to, Boeing, Bombardier, Spirit Aerosystems, Bell Helicopter, Airbus, and GE Aviation. The Company is fully certified for IS0 9001 and hold Revision “C” registration for AS9100. Primary Responsibilities: Assist with design, planning and implementation of server and client operating system upgrade Responsible for working with site IT teams to ensure network and security policies are being followed Investigate potential controls weaknesses and provide recommendations for control improvements. Develop a set of reporting metrics and publishing on a monthly basis Receive, triage, and analyze customer requests via telephone and email Provide responsive and competent end-user support for technology and application questions and problems Support and troubleshoot network and connectivity issues Support and troubleshoot stand-alone peripherals (printers, scanners) and may provide oversight for company phone systems including land-line and mobile carriers Configure and support PC, laptop and peripheral hardware including installing and configuring software programs Diagnose and solve hardware problems Provide subject matter expertise for projects; Manage projects as appropriate Keep abreast of current software and hardware technology trends and new technology May occasionally perform special projects; Perform other duties as assigned Windows XP and MS OS knowledge and working knowledge of MS Office applications MS Windows Active Directory administration Extensive hardware troubleshooting experience Creative problem solving skills with strong troubleshooting skills Self-starter with ability to frequently multi-task Ability to communicate clearly and concisely, both verbally and written Ability to deliver customer service to users with various levels of computer knowledge Identifies automation opportunities by establishing personal rapport with internal clients and learning their process and procedures. Documents current and future state processes, identifying opportunities for automation. Develops and reports business cases to management to justify project expenses. Designs reports primarily through Power BI and interfaces using SQL Server, Microsoft Excel, Pivot Tables, VBA, Microsoft Access, and Microsoft SharePoint and Power Apps to support in the implementation of the items mentioned above. Defines required inputs and process modifications needed to produce reports and system metrics and to support automation opportunities. Designs and builds “digital dashboard” to monitor key performance indicators for processes. Provides documentation and training for new process implementation guidelines. Develops and maintains applications and databases – specifically utilizing Power BI, SQL Server, VBA, Microsoft Access, Microsoft Excel, SharePoint and Power Apps - to support automated processes defined above. Perform other related duties as assigned Fully on-site presence required

Requirements

Windows XP and MS OS knowledge and working knowledge of MS Office applications
MS Windows Active Directory administration
Extensive hardware troubleshooting experience
Creative problem solving skills with strong troubleshooting skills
Self-starter with ability to frequently multi-task
Ability to communicate clearly and concisely, both verbally and written
Ability to deliver customer service to users with various levels of computer knowledge
Bachelor's degree in Business Admin, Computer Science, Information Systems Administration or an alternative technology related field
Minimum of 6 years of experience, preferably with 3-4 years as a Manager
Strong proficiency in identifying and evaluating complex network infrastructures
Strong working knowledge of Cisco, VMware, EMC and MS Windows applications
Experience in managing multiple, concurrent projects and working with various levels of management.
Experience working with globally located personnel is beneficial
Proficiency in team-building and collaboration, verbal and written communication, and creative problem-solving
Must have the knowledge, skill, and ability to meet expectations for required competencies in position, which includes: 1) safety, health, and environmental awareness, 2) business ethics and compliance, 3) technical/professional competence and quality & time management, 4) interpersonal relations and communication skills, 5) initiative, flexibility, innovation, and adaptability, 6) continuous improvement and problem solving, and 7) planning and organizing.
Ability to prioritize and complete multiple tasks and high volume of work on deadline.
Ability to interact professionally with customers, suppliers, and fellow team members.
Be willing to research, evaluate and train new process methods.
Proficient in Microsoft Office (Word, Excel, Outlook, and Power Point); Well-developed verbal and written communication, collaboration, and time management skills.
Demonstrates prioritization and planning skills.
Strong background in SQL Server, VBA, Microsoft Access, Microsoft Excel required
Strong Project Management Skills required

Nice To Haves

Licenses or certifications: MCSE, CCIT, CCIE and VMware preferred
Experience in Microsoft SharePoint, Syteline (ERP system), Power BI and Power Apps are a plus.
Proven history of automating business processes, and creating effective support documentation

Responsibilities

Assist with design, planning and implementation of server and client operating system upgrade
Responsible for working with site IT teams to ensure network and security policies are being followed
Investigate potential controls weaknesses and provide recommendations for control improvements.
Develop a set of reporting metrics and publishing on a monthly basis
Receive, triage, and analyze customer requests via telephone and email
Provide responsive and competent end-user support for technology and application questions and problems
Support and troubleshoot network and connectivity issues
Support and troubleshoot stand-alone peripherals (printers, scanners) and may provide oversight for company phone systems including land-line and mobile carriers
Configure and support PC, laptop and peripheral hardware including installing and configuring software programs
Diagnose and solve hardware problems
Provide subject matter expertise for projects; Manage projects as appropriate
Keep abreast of current software and hardware technology trends and new technology
May occasionally perform special projects
Perform other duties as assigned
Identifies automation opportunities by establishing personal rapport with internal clients and learning their process and procedures.
Documents current and future state processes, identifying opportunities for automation.
Develops and reports business cases to management to justify project expenses.
Designs reports primarily through Power BI and interfaces using SQL Server, Microsoft Excel, Pivot Tables, VBA, Microsoft Access, and Microsoft SharePoint and Power Apps to support in the implementation of the items mentioned above.
Defines required inputs and process modifications needed to produce reports and system metrics and to support automation opportunities.
Designs and builds “digital dashboard” to monitor key performance indicators for processes.
Provides documentation and training for new process implementation guidelines.
Develops and maintains applications and databases – specifically utilizing Power BI, SQL Server, VBA, Microsoft Access, Microsoft Excel, SharePoint and Power Apps - to support automated processes defined above.
Perform other related duties as assigned