INFORMATION TECHNOLOGY MANAGER I

State of California • Sacramento, CA

37d • Hybrid

About The Position

This position is located at the DMV Headquarters in Sacramento. Are you passionate about customer service and want to make a difference? If so, this position may be for you! The Information Systems Division is recruiting for an Information Technology (IT) Manager I to lead a dynamic team in the End User Support Team. The incumbent's team provides extraordinary customer service to our clients by providing Tier 1 through Tier 2 support services to DMV team members with a focus on endpoint devices, peripherals, and application support. The incumbent should have experience in contract, project, budget, and configuration management. In addition to technical skills, the incumbent is responsible for the day-to-day activities and administration of the team and is expected to assist executives and other team leaders in the understanding of what services are available and future projects and endeavors; responsible for vendor and/or contract management and participates in procurement oversight; knowledge of IT hardware and software assets and their lifecycles; and ability to make recommendations and implement changes effectively and efficiently. All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply. The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position. To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process. You will find additional information about the job in the Duty Statement.

Requirements

• Experience in contract, project, budget, and configuration management
• Knowledge of IT hardware and software assets and their lifecycles
• Ability to make recommendations and implement changes effectively and efficiently
• Applicants must be eligible for appointment (e.g., must take and pass examination)
• Applicants must have authorization to work in the United States

Nice To Haves

• Knowledge of and experience in ServiceNow ITSM application user and/or administration.
• Knowledge of tools used to support endpoint device management and mobile device management such as Intune, SCCM, Tanium, Microsoft Autopilot, Azure Active Directory, and Active Directory.
• Knowledge of IT Security, standard security practices, and security related applications.
• Experience in Operations functions, such as patching systems for security and/or performance, development and ensuring compliance with all policies, procedures, and standards for operational effectiveness.
• Ability to effectively communicate in a variety of ways to a wide audience.

Responsibilities

• Lead a dynamic team in the End User Support Team
• Provide Tier 1 through Tier 2 support services to DMV team members with a focus on endpoint devices, peripherals, and application support
• Responsible for the day-to-day activities and administration of the team
• Assist executives and other team leaders in the understanding of what services are available and future projects and endeavors
• Responsible for vendor and/or contract management and participates in procurement oversight
• Make recommendations and implement changes effectively and efficiently
• Lead multi-disciplinary IT professionals' team(s) in organizing, analyzing, troubleshooting and resolving IT system problems
• May travel to various DMV locations to provide expertise for IT operations

Benefits

• health
• vision
• dental benefits
• retirement plans (CalPERS)
• savings plans (401K and 457b)
• leave benefits
• insurance (such as group legal insurance and group long term disability insurance)
• employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees