Information Technology Intern

Hendrick Motorsports•Concord, NC

23h•Onsite

About The Position

Under the direction of the Hendrick Motorsports - IT Operations Manager, this position provides technical assistance to computer system users. This is a one-year internship opportunity. This position answers questions and resolves computers issues in-person, via phone or Teams. The successful candidate in this role provides assistance concerning the use of computer hardware and/or software including printing, installation, electronic mail, and operating systems. This position does require weekend work as the successful candidate will provide IT support to the TOC (Technical Operations Center) during race weekends.

Requirements

Accuracy - Perform work accurately and thoroughly.
Accountability - Accept responsibility and account for his/her own actions.
Communication, Oral - Ability to collaborate effectively with co-workers, supervisors and managers all having varying degrees of education and background.
Communication, Written - Demonstrates an ability to communicate in writing clearly and concisely.
Ethical - Demonstrate conduct conforming to a set of values and accepted standards.
Organized - Demonstrates being organized or following a systematic method of performing a task.
Honesty / Integrity - Truthful and be seen as credible in the workplace.
Reliability - Demonstrates being dependable and trustworthy.
Detail Oriented - Pays attention to the minute details of a project or task.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Must have a minimum of a 3.0 cumulative grade point average
Must have completed 30 semester hours prior to the start of the internship
Must be a full-time student (12 semester hours) attending a dour-or two- year university
Must be available to work for one year as an IT intern
Must be legally authorized to work in the United States
Diagnostic and problem-solving skills.
In-depth understanding of computer systems and networks.
Knowledge of internet security and data privacy principles.
Ability to exercise initiative and resourcefulness.
Ability to establish and maintain effective working relationships with others.
Knowledge of professional office practices.
Knowledge of operating general office equipment.
Ability to exercise independent judgment and discretion.
Ability to work with limited supervision.
Ability to understand and carry out moderately complex oral and written instructions, prioritize work and meet time restraints.

Responsibilities

Responsible for providing technical and troubleshooting analysis for internal customers
Logs and tracks all IT related equipment issued to employees
Secure orders for new IT equipment
Assist with MFA functionality on user devices
Resolves IT related issues remotely or in-person
Provides assistance to the maintenance and support for the servers to ensure that they are up-to-date, secure and operational
Responsible for maintaining and upgrading office computers and equipment as needed
Assists in installation of network cabling and other network equipment
Installs workstation and other related equipment
Troubleshoot malfunctions equipment and applications
Active directory maintenance
Ensure Ethernet port to patch panel to switch connectivity
Assist other IT team members with various projects