Information Technology Helpdesk Specialist - Full Time - Days
About The Position
A proactive and skilled IT Helpdesk Specialist will be a part of a dynamic IT support team. This position will be the first point of contact for employees seeking technical assistance with hardware, software, and basic network issues. This position will diagnose problems, provide troubleshooting guidance, and ensure prompt resolution to ensure minimal disruption to daily operations. Provide first-line support for internal staff experiencing technical issues, including hardware, software, and basic network-related problems. Troubleshoot and resolve common technical issues via phone, email, or remote support tools. Some on-site as needed. Collaborate with other IT team members to escalate complex issues and ensure timely resolution. Conduct basic training for staff on common software applications and best practices. Maintain inventory of hardware and software assets, ensuring proper documentation. Document and track all technical issues, ensuring all tickets are updated with progress and resolutions. Install, configure, and maintain workstations, printers, and other office technology. Assist with user account creation, password resets, and basic system administration tasks.
Requirements
- Proven experience in an IT helpdesk or technical support role.
- Strong understanding of computer systems, networks, and troubleshooting techniques.
- Proficiency with Windows, Microsoft Office Suite, and other common software applications.
- Experience with remote desktop tools and ticketing systems.
- Valid Driver’s License that meets agency standards
- Ability to work both independently and as part of a team
- Ability to work under pressure and prioritize tasks effectively
- Ability and willingness to stay updated on emerging IT trends, technologies, and troubleshooting techniques.
- Excellent communication skills and the ability to explain technical issues to non-technical users.
- Customer service-oriented with a positive, helpful attitude.
- Strong time management and multitasking abilities
- Ability to work under pressure and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
Nice To Haves
- Experience with Active Directory and network configurations.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
- Knowledge of common cybersecurity practices.
Responsibilities
- Provide first-line support for internal staff experiencing technical issues, including hardware, software, and basic network-related problems.
- Troubleshoot and resolve common technical issues via phone, email, or remote support tools. Some on-site as needed.
- Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
- Conduct basic training for staff on common software applications and best practices.
- Maintain inventory of hardware and software assets, ensuring proper documentation.
- Document and track all technical issues, ensuring all tickets are updated with progress and resolutions.
- Install, configure, and maintain workstations, printers, and other office technology.
- Assist with user account creation, password resets, and basic system administration tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
