Information Technology Division Manager - Enterprise Systems & Training

City of Clearwater, FL•Belleair, FL

45d

About The Position

Under direction of the Information Technology Director, the Information Technology Division Manager performs highly skilled, administrative, supervisory, and technical work. May be assigned to Network Operations & User Support, Network Security & Architecture, Solutions & Programming, or Enterprise Systems Support roles. Plans objectives and goals for the division and administers daily activities, researches strategies and technological solutions, oversees the development of optimally effective and efficient technology systems to achieve division's operational goals. Develops employees in roles and succession planning, manages projects, assists in budget development, and assists in procurement processes. Current recruitment is for the Enterprise Systems & Training Section. Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following: Enterprise Systems Support Manages, monitors, supervises, and provides technical work and leadership in maintaining the organizations' enterprise technology systems and solutions; oversees contract fulfillment, plans and schedules patches, fixes and upgrades to both software and hardware, maintains vendor relationships, and monitors product changes and roadmaps. Interacts and engages with departments to determine IT needs related to enterprise solutions; oversees the completion of upgrade projects, coordinates resources; facilitates meetings, and initiates projects and plans; organizes and oversees project teams. Monitors vendor contracts and relationships for new services; processes request for user enhancements; works with users and owning departments to determine requirements and needs; authors project plans and oversees work done to complete projects. Manages protocols related to disaster preparedness, recovery, and backup; secures systems and databases, and develops policies, procedures, and controls to ensure secure systems; monitors daily issues, addresses outages, and prioritizes responses; communicates with users and upper management regarding system related concerns; research root cause of technology issues, and enforces standards and controls. Meets and engages with staff; discusses projects, objectives, and goals; motivates, assists, manages, and provides training to staff to enhance service delivery; participates in recruiting, selecting, orienting, and management of employees; communicates job expectations and keeps open communication with staff and personnel. Assists, supports, and participates in the streamlining of processes and technology strategies; performs workflow analysis to deliver data for process optimizations; replaces outgoing technology and stays current on Information Technology trends; manages system and database expansion, and assists technical staff in the coordination of designing, formatting, and configuration of systems. Attends various professional and technical educational workshops and conferences; reviews professional publications and remains current on knowledge relating to Information Technologies; assists in the forecasting of future IT deployments and updates and makes recommendations for budget consideration. Performs other duties as assigned.

Requirements

Bachelor's Degree in Computer Science or related field AND two (2) years of experience in a supervisory capacity in the area of computer networking, installation, and repair and related software on hardware and software being used by the City of Clearwater; OR any equivalent combination of education, training, and experience maybe considered.
Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. City of Clearwater will not sponsor employment visas (e.g., H-1B, or any other work authorization status).
Operating characteristics, capabilities, and limitations of personal computer equipment
Computer software, including the characteristics and operation of networking, spreadsheets, word processing, graphics, database managers, electronic mail, communications, and scheduling
TCP/IP
Analytical problem-solving techniques and skills
Current industry trends in information technology
Project Management and personnel management
Technology terminology and the ability to communicate in laymen terms
Customer Service and skills
Equipment maintenance practices and methods
Identifying, analyzing, addressing, and resolving various IT issues and concerns
Planning, assigning, and reviewing the work of skilled technicians
Managing and monitoring servers in various environments
Installing, configuring, and monitoring networks and other technologies
Making accurate judgement calls regarding field of technology and issue resolution
Providing training, leadership, mentoring, and direction; customer service
Working with all types of technology when needed
Operating a computer
A valid State driver's license is required.

Responsibilities

Manages, monitors, supervises, and provides technical work and leadership in maintaining the organizations' enterprise technology systems and solutions
Oversees contract fulfillment, plans and schedules patches, fixes and upgrades to both software and hardware, maintains vendor relationships, and monitors product changes and roadmaps.
Interacts and engages with departments to determine IT needs related to enterprise solutions
Oversees the completion of upgrade projects, coordinates resources; facilitates meetings, and initiates projects and plans; organizes and oversees project teams.
Monitors vendor contracts and relationships for new services; processes request for user enhancements; works with users and owning departments to determine requirements and needs; authors project plans and oversees work done to complete projects.
Manages protocols related to disaster preparedness, recovery, and backup; secures systems and databases, and develops policies, procedures, and controls to ensure secure systems; monitors daily issues, addresses outages, and prioritizes responses; communicates with users and upper management regarding system related concerns; research root cause of technology issues, and enforces standards and controls.
Meets and engages with staff; discusses projects, objectives, and goals; motivates, assists, manages, and provides training to staff to enhance service delivery; participates in recruiting, selecting, orienting, and management of employees; communicates job expectations and keeps open communication with staff and personnel.
Assists, supports, and participates in the streamlining of processes and technology strategies; performs workflow analysis to deliver data for process optimizations; replaces outgoing technology and stays current on Information Technology trends; manages system and database expansion, and assists technical staff in the coordination of designing, formatting, and configuration of systems.
Attends various professional and technical educational workshops and conferences; reviews professional publications and remains current on knowledge relating to Information Technologies; assists in the forecasting of future IT deployments and updates and makes recommendations for budget consideration.
Performs other duties as assigned.