Information Technology Coordinator - Student Computing

Missouri State University • Springfield, MO

50d

About The Position

Current Initiatives and Insights Include: CENTRAL PRINTING - the BEARPRINT quota-based central printing system and printers used by students in labs and classrooms. CENTRAL COMPUTERS - the lifecycle management, imaging/deployment, and usage tracking of centrally funded computer labs CENTRAL SOFTWARE - administering the licensing and coordinating the distribution and usage tracking of centrally funded software packages such as: ESRI ArcGIS, Wolfram Mathematica, Azure Dev Tools for Teaching, and the SAS, SPSS and Minitab statistical packages. OPEN-ACCESS LABS - the management and operation of the Open-Access Computer Labs that provide essential IT resources and support that are available to all students 1. Serves as the primary technical lead and provides advanced technical support and administration for the University's centrally funded student computing systems by: developing an in-depth knowledge and understanding of the software and services and how they impact University IT support efforts and initiatives; implementing and configuring the software and systems; documenting and managing security groups, configurations and changes in accordance with university guidelines; and coordinating support efforts with IT staff, vendors, and other University stakeholders. 2. Effectively manages operation of the University's centrally funded student computing systems, services, and facilities. Assists in lifecycle planning and maintains a current inventory of all assets and resources; develops and maintains a portfolio of all services provided; collaboratively establishes appropriate service levels, metrics, best practice checklists, and workflows; and coordinates student computing operations with IT staff, University colleges and departments, vendors, and other University stakeholders. 3. Establishes and maintains strong relationships with IT staff, vendors, other academic institutions, and University stakeholders by regularly meeting to review, evaluate, and recommend enhancements for student computing services. Communicates with customers and stakeholders in a clear, timely, and professional manner. Utilizes appropriate tools and communication channels to follow up on team activities, ensuring customer satisfaction and responding effectively to feedback. Provides precise and comprehensive information regarding student computing services, resources, and initiatives. 4. Supports IT Council's strategic planning by collaborating with Information Services leadership and other stakeholders to assess student computing needs, set priorities, and plan service improvements. Manages multiple concurrent projects, including planning, staff supervision and work oversight, resource allocation, and stakeholder communication. Facilitates adoption of new tools and methodologies, oversees their assessment and testing, and shares results with relevant parties. Assists with special projects through data collection, research, reporting, and analysis on staffing and technology initiatives. 5. Exhibits professional conduct, supervises personnel and departmental operations, and develops strategies, procedures, and support frameworks to ensure continuous delivery of high-quality support services. Manages the selection, professional development, and administration of staff; provides training and orientation on unit policies and procedures; allocates areas of responsibility; supervises work activities; identifies staff professional development requirements; and assesses staff performance. Serves on appropriate committees as needed.

Requirements

• developing an in-depth knowledge and understanding of the software and services and how they impact University IT support efforts and initiatives
• implementing and configuring the software and systems
• documenting and managing security groups, configurations and changes in accordance with university guidelines
• coordinating support efforts with IT staff, vendors, and other University stakeholders
• Assists in lifecycle planning and maintains a current inventory of all assets and resources
• develops and maintains a portfolio of all services provided
• collaboratively establishes appropriate service levels, metrics, best practice checklists, and workflows
• Communicates with customers and stakeholders in a clear, timely, and professional manner.
• Utilizes appropriate tools and communication channels to follow up on team activities, ensuring customer satisfaction and responding effectively to feedback.
• Provides precise and comprehensive information regarding student computing services, resources, and initiatives.
• Manages multiple concurrent projects, including planning, staff supervision and work oversight, resource allocation, and stakeholder communication.
• Facilitates adoption of new tools and methodologies, oversees their assessment and testing, and shares results with relevant parties.
• Assists with special projects through data collection, research, reporting, and analysis on staffing and technology initiatives.
• Manages the selection, professional development, and administration of staff
• provides training and orientation on unit policies and procedures
• allocates areas of responsibility
• supervises work activities
• identifies staff professional development requirements
• assesses staff performance

Responsibilities

• Serves as the primary technical lead and provides advanced technical support and administration for the University's centrally funded student computing systems
• Effectively manages operation of the University's centrally funded student computing systems, services, and facilities.
• Establishes and maintains strong relationships with IT staff, vendors, other academic institutions, and University stakeholders
• Supports IT Council's strategic planning by collaborating with Information Services leadership and other stakeholders to assess student computing needs, set priorities, and plan service improvements.
• Exhibits professional conduct, supervises personnel and departmental operations, and develops strategies, procedures, and support frameworks to ensure continuous delivery of high-quality support services.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 11-50 employees