Information Technology Administrator

BOYS AND GIRLS HOMES OF NC INC•Lake Waccamaw, NC

About The Position

The IT Administrator is responsible for all aspects of information technology management and control, including supervision of IT contracts with external vendors and any contract employees in the IT department. The IT Administrator will provide recommendations and assistance in IT budget preparation and management; recommendations for technical acquisitions; and development of guidelines, standards and procedures. The IT Administrator interacts with the President's executive team and all BGHNC staff members to monitor and validate the organization’s compliance with security policies and procedures. This position will also assist in strategic planning, tactical action, and operational decision-making to fulfill the mission of the IT department. In carrying out these responsibilities, the IT Administrator must ensure that the infrastructure and applications provide an environment that is cost effective and responsive to employee, residential and community needs.

Requirements

Bachelor’s Degree from an accredited college or university or Associate Degree with five years of direct experience.
Must have at least three to five years of experience working in an IT setting.
Experience with Microsoft Office apps such as Outlook, Sharepoint, and OneDrive is required.
Valid driver’s license and proof of insurance.
Required to consent to a driver’s record check through the North Carolina Department of Motor Vehicles prior to employment.
Demonstrated working experience with Microsoft, Apple and other operating systems
Demonstrated strong written, oral, and listening skills, including translating complex technical issues to lay audiences;
Demonstrated experience in strategic information systems planning and implementation;
Demonstrated ability to manage complex information system projects
Demonstrated strong analytical and logical problem solving skills;
Demonstrated strong interpersonal communication and relational skills.

Nice To Haves

Experience with KnowBe4 is preferred.

Responsibilities

Oversees the work of IT contract worker(s) and the work/projects of IT vendor contracts.
Handle IT access and hook-up requests for new hires and current employees.
Conceptualizes, evaluates, and implements information technology strategies, plans, and priorities for comprehensive campus wide data and telephone systems.
Recommend, develop, and administer information systems standards, policies, and procedures to support BGHNC’s information technology needs.
May recommend long-range and short-range information systems plans and budgets in collaboration with the CFO.
Works with administration, staff and residents to assess and respond to campus IT needs.
Directs the evaluation of various hardware, software, infrastructure, equipment needs, and service resources to identify strengths, weaknesses and potential benefits fit for BGHNC.
Develops and review information systems policies and procedures with Human Resources to ensure security and legal/regulatory compliance.
Assist the CFO to develop, select, and manage technology vendor relationships to include price negotiations, contracts, and service level agreements, implementation, and evaluation.
Reviews and advises on purchases of all information systems hardware and software.
Manages the IT department including contract workers/projects, system, database, networks, help desk, etc.
Manages access to specific information systems, such as SharePoint, to assure that only authorized users have access and to only the information they need to access.
Oversees all aspects of network administration.
Oversees information systems archiving, rotation, offsite storage, and retrieval.
Establishes and documents general schedules and priorities for system maintenance, updates, and other routine processes.
Provides leadership in networking and personal computer technology to assist BGHNC in achieving the goals identified in its strategic plan.
Meets with users to determine quality of service of technology implementation and makes necessary adjustments to accommodate their needs.
Oversee IT related aspects of BGHNC construction and renovation projects.
Develop, recommend, and administer information technology policies and procedures; audit information system use for compliance. Ensure that technology resources are used effectively and efficiently.
Assist with IT set-up for events and meetings.
Assist staff with password reset requests.
Train individuals or small groups as needed on IT apps or resources being utilized.
Performs other duties as assigned by the CFO and/or CEO.