Information Technologist I – Information Management Officer (Imo)

Elyon International • Walters, OK

1d

About The Position

The Information Technologist I (Information Management Officer – IMO) provides Tier I/II IT support services for SIPRNet, NIPRNet, LAN/WAN, WLAN, and Microsoft 365 enterprise environments in support of the Fires Center of Excellence (FCoE). The IMO delivers desktop support, account management, system troubleshooting, and connectivity support in a Microsoft Windows 11 and Microsoft 365 enterprise environment. The IMO supports both classified and unclassified networks in accordance with Army cybersecurity and configuration management policies.

Requirements

• Associate’s degree in Information Systems, Computer Science, or related technical field OR Minimum three (3) years of technically related experience in desktop support or network administration
• Minimum two (2) years of client support in Microsoft Windows-based enterprise environment
• Experience supporting Microsoft 365 applications (Outlook, OneDrive, Word, PowerPoint, Excel, SharePoint, Teams)
• Experience in troubleshooting and resolving desktop and connectivity issues
• Ability to clearly communicate technical information to non-technical users
• Working knowledge of TCP/IP networking principles
• Must possess and maintain a SECRET clearance (final eligibility) prior to starting performance
• Must meet applicable DoD 8570/8140 baseline certification requirements (e.g., IAT Level II for elevated network rights) and maintain required Computing Environment (CE) certifications in accordance with Army cybersecurity policy
• Contingent upon awarding of contract
• Only shortlisted candidates are going to be contacted

Responsibilities

• Provide client support in Microsoft Windows 11 and Microsoft 365 environments
• Troubleshoot hardware/software issues (desktops, laptops, tablets, printers, MFDs)
• Perform PC imaging and device configuration
• Manage user/group accounts and password administration
• Support Microsoft Intune device management
• Diagnose LAN/WAN connectivity issues
• Maintain documentation and work orders in AESMP
• Support classroom training automation systems
• Maintain CE training for supported systems
• Provide support within classified network environments in compliance with Army cybersecurity and information assurance policies
• Perform PC imaging, workstation deployment, and lifecycle refresh activities
• Administer user and group accounts, permissions, and password resets within enterprise environments

Benefits

• Paid sick leave
• Medical/Dental (optional)
• 401 (k) Retirement Plan (optional)
• Employer Paid Life Insurance
• Employer Paid Short Term Disability
• Optional Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree