Information Systems Training Specialist, Lead

Georgia State University • Atlanta, GA

3d

About The Position

The Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA) is responsible for the collection, development, and maintenance of data resources to provide the foundation for all data analysis and reporting needs and supports the strategic planning and policy-making processes at Georgia State University. EDMA facilitates the flow of accurate, timely information and all levels of management in obtaining information and interpreting results. For more information, please visit https
://oie.gsu.edu/our-services/edma/ . The IT Training Specialist, Lead position works closely with the technical team(s) for producing the necessary materials, such as user guides, presentations, video content (audio/video scripts), tip sheets, online eLearning, WebEx, course invitations and other media. The duties of the position require working with attention to detail and accuracy, excellent verbal written English language communication, presentation and teaching skills. The successful candidate will provide helpful, courteous, responsive, knowledgeable training services, and have demonstrated experience in effective instructional techniques; the successful candidate is familiar with data analytics and operational reporting platforms and a proven ability to self-motivate and work both independently and part of a team. The successful candidate will have a keen interest and ability to articulate and interpret functional aspects of institutional effectiveness.

Requirements

• Bachelor's degree and three years of related experience, or a combination of education and related experience
• attention to detail and accuracy
• excellent verbal written English language communication, presentation and teaching skills
• helpful, courteous, responsive, knowledgeable training services
• demonstrated experience in effective instructional techniques
• familiar with data analytics and operational reporting platforms
• proven ability to self-motivate and work both independently and part of a team
• keen interest and ability to articulate and interpret functional aspects of institutional effectiveness

Nice To Haves

• Domain knowledge of Institutional Effectiveness
• Experience working with technology in higher education or similar complex environment
• Familiarity with Ellucian Banner Enterprise Resource System
• Knowledge of business intelligence tools and emerging training trends
• Exposure to database systems or SQL language
• Curriculum development
• Experience in business process analysis for enterprise systems and a passion for driving positive change
• A commitment to professional development, learning and being mentored

Responsibilities

• Develop and implement engaging, effective, and innovative training curriculums in different modalities\: group training, in-person settings, online, ad-hoc/role-based (intermediate and advance curriculums)
• In partnership with manager/colleagues, develop and maintain training content (course invitations, outlines, manuals, presentations, quick start guides, videos, frequently asked questions, etc.) to ensure relevance and timeliness based on directives and current reporting solutions
• Conduct and evaluate the effectiveness of training and course content\: designing surveys and evaluating students' progress and effectiveness of training modules and learning outcomes
• Work in close partnership with cross-functional teams to evaluate and test system upgrades and application functionality
• Troubleshoot and provide end-user support related to report inquiries and resolution guidelines
• Create digital communication to stakeholders and update unit's website with critical announcements
• Promote and update the training calendar to reflect the training schedule; correspond with registered participants to ensure successful delivery\: implement, disseminate, and archive training materials
• Verify users’ access levels and perform administrative tasks
• Provide helpful, courteous, responsive and knowledgeable service and training
• Remain abreast of new educational techniques and technology and incorporate into current training
• Able to discuss core business functionality and other use cases for interacting with enterprise-wide applications and domain knowledge of institutional effectiveness
• Other duties as assigned

Benefits

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with various partners.
• Professional development opportunities and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level