Information Systems Supervisor

City of Garland•Wilmington Manor, DE

8d•$92,690 - $125,157•Onsite

About The Position

The Information Systems Supervisor is responsible for overseeing the enterprise software support team and ensuring that end users receive timely and effective assistance. This role manages all processes related to identifying, prioritizing, and resolving help requests, including the monitoring, tracking, and coordination of support activities. In addition, the Supervisor provides direct, hands-on support at the desktop level to assist with problem resolution. The Supervisor also plays a proactive role in guiding departments to stay current with supported software versions, ensuring systems remain secure, reliable, and aligned with organizational standards. Pay Range: $92,690.00 - 125,156.98 (Depending on qualifications and experience)

Requirements

Associate’s degree in Information Technology discipline
7 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Solid relationship management and performance management skills.
Ability to motivate and direct staff members and subordinates.
Strong understanding of the organization’s goals and objectives.
Advanced knowledge of Microsoft Office applications
Advanced knowledge and experience supporting software applications
Skill in report design and queries for assigned applications
Familiarity Structured Query Language (SQL)
Ability to research and document workflow
Skill in interpreting technical diagrams and procedures
Ability to research issues and develop solutions
Ability to explain technical concepts in non-technical terms
Experience working in a team-oriented, collaborative environment.
Valid Class C Texas driver's license

Nice To Haves

Bachelor’s degree in computer science, Management Information Systems or related area of study
7 - 10 years experience with application support, relational databases and customer service interface
Competent with implementing, enhancing and operation support Workday (HCM and Financials), Salesforce, and Tyler Systems.

Responsibilities

Provide leadership to the Enterprise Support team, including performance management and coaching.
Provide technical expertise and mentorship to lower-level Analysts.
Guide City departments in staying current with supported software versions and plan for new releases.
Oversee enterprise software support to ensure end users receive timely and effective assistance.
Manage processes for identifying, prioritizing, and resolving end user help requests, including monitoring, tracking, and coordinating support activities.
Provide direct, hands-on support at the desktop level when required.
Train staff and end users on enterprise applications, features, and best practices.
Research, test, analyze, and repair complex software issues.
Collaborate with internal teams and vendors to analyze support issues, coordinate resources, and implement resolutions.
Install new releases of supported software and maintain supporting documentation.
Analyze new software requests from City departments and make recommendations.
Design and develop support applications to enhance service delivery.
Other duties may be assigned.