Information Systems Engineer III (Zuora)
About The Position
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com . What we’re looking for We’re seeking an experienced Information Systems Engineer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.
Requirements
- 1+ years of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
- Experience with Zuora Orders and Orders API.
- Experience in writing solution documents, POC, and analyzing issues.
- Experience with quote-to-cash and financial systems such as Zuora, Salesforce (including CPQ), NetSuite, or RevPro.
- Conducting demos and design walkthrough sessions with other teams and the stakeholders.
- A bachelor’s degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience.
- Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).
- Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.
Nice To Haves
- Experience in Zuora Revenue, Salesforce CPQ and Mulesoft
- Experience with data migration and cleansing
Responsibilities
- Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
- Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
- Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
- Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
- Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.
Benefits
- competitive benefits package including medical, dental, vision, life, and disability insurance
- 401(k) retirement plan
- flexible spending & health savings account
- paid holidays
- paid time off
- employee assistance program
- other company benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
