Information Systems Engineer

American Cruise Lines•New Orleans, LA

About The Position

Information Systems Engineer American Cruise Lines is seeking an Information Systems Engineer to join our team in the New Orleans, LA area. This pivotal role ensures the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience that defines American Cruise Lines. You will report to the Information Systems Manager. As an Information Systems Engineer, you will be responsible for ensuring the success of American Cruise Lines through a commitment to safety and quality while consistently exceeding company and guest expectations. Your duties will include ensuring safety-related technologies are in full operation as per federal regulations, maximizing the guest experience through quick-response resolutions, and supporting shipboard operations-related technologies. This position will require frequent travel (approximately 75%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively. At American Cruise Lines, we are driven by our values— Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Requirements

Strong customer service orientation and effective interaction with diverse end-users and technical staff.
Detail-oriented with proven ability to independently resolve technology problems.
Valid Driver’s License.
Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position.
Approximately 75% (to vessels, warehouses, and offices)
Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily.
Capable of sitting for long periods, standing, walking, crouching, and kneeling.
Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices.
Capable of lifting and installing technological equipment.
This is a full-time role with standard 8-hour shifts.
On-call availability is required as part of the position.

Nice To Haves

2+ years as an Information Systems Technician.
Proficiency in Windows operating systems, computer, and peripheral hardware and software.
Familiarity with Ubiquiti systems and remote management systems preferred.
A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable.

Responsibilities

Ensure full operation of safety-related technologies as per federal regulations.
Perform repair, replacement, and maintenance of installed information systems.
Manage and solve technical problems quickly, including troubleshooting outage requests.
Install new equipment, configure wireless networking equipment, and implement network system improvements.
Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
Evaluate connectivity issues, equipment, software, and hardware for optimal performance.
Consult with vendors and crew to ensure system functionality and optimization.
Directly supervise contractors as assigned.
Assist with the design, implementation, and support of new software and features.
Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
Maximize guest satisfaction through swift resolution of technology issues.
Support a wide array of shipboard operational technologies (see below).