Information Systems Coordinator

COMMUNITY HEALTH GROUP•Chula Vista, CA

23h•$30 - $33•Onsite

About The Position

The Information Systems Coordinator will provide end user technical support and administrative support for the Chief Information Officer and Management team, perform technical tasks with the Helpdesk (System Support) team, maintain Community Health Group’s Business Continuity Management plan and associated systems. The Coordinator provides support to the Chief Information Officer and management staff by coordinating time commitments, travel and meeting arrangements; performs secretarial reports, maintains logs, office supplies, and records; maintains departmental objectives and supports team effort. COMPLIANCE WITH REGULATIONS Works closely with all departments necessary to ensure that the processes, programs and services are accomplished in a timely and efficient manner in accordance with CHG policies and procedures and in compliance with applicable state and federal regulations including CMS and/or Medicare Part D, DHCS and DMHC.

Requirements

Bachelor’s degree or vocational/specialized training preferred.
Five years of technical and/or administrative support experience, preferably in IT/IS Department.
Knowledge of basic helpdesk skills.
Knowledge of help desk ticketing software.
Knowledge of a range of computer software program features and applications.
Knowledge of videoconferencing platforms and training methods.
Knowledge of emergency notification systems and management plans.
Technical knowledge of personal computers, hardware, and office equipment.
Technical knowledge of Microsoft Office, e-mail, Internet, and email systems.
Excellent organizational and communication skills, both verbally and in writing.
Effective analytical and decision-making skills.
Strong customer service ethic.
Ability to prioritize and quickly resolve issues.

Nice To Haves

Bilingual (English/Spanish) skills preferred

Responsibilities

Provides help desk support for users, including immediate prioritization of level of need and the quick resolution and closure of service requests.
Troubleshoots and resolves IT issues via phone, web, and in-person channels.
Serves as primary resource for management and training staff in videoconferencing platforms such as Zoom, WebEx, and Teams.
Ensures all assigned incidents are resolved against Service Level Agreements (SLAs).
Performs quarterly review and update for CHG’s Business Continuity Management (BCM) plan.
Administers CHG’s Enterprise Emergency Employee Notification System by ensuring user list and associated contact information is current with Human Resources listing updates.
Provides administrative support for the Information Systems Division by preparing, formatting, routing, and filing correspondence, reports, and records; preparing agendas; recording minutes; organizing and maintaining filing system.
Performs auditing of CHG’s enterprise phone systems to ensure user list, ACD groups, and extensions are accurate according to Fire Safety and Human Resources updates.
Manages all enterprise Video Conferencing licenses and creates user guides.
Handles, routes, and files correspondence, reports and records including those of a confidential nature; screens telephone calls; schedules appointments and maintains management calendars.
Prepares and types letters, memorandums.
Runs various scheduled reports and production jobs and basic tests related to phone, enrollment, claims, member, utilization management, authorization/referrals data.
Assists with tracking equipment inventory, software and hardware renewals.
Coordinates meetings with vendors and IS management team.
Routes and tracks purchase requisitions, check requests and other documentation regarding purchases such as capital expenditure requests, purchase contracts, and other records.
Works closely with the Finance Department on software and hardware purchases.
Ensures items on purchase requisition are the products actually received from the vendor prior to submitting check requests for IS management signatures.
Maintains office supply inventory by monitoring and submitting orders to maintain an adequate inventory of forms, clerical supplies, paper and equipment.
Must be able to understand IS/IT terms in order to effectively communicate with IT vendors and record minutes during team meetings.
Performs other duties as assigned or requested; follows organizational and department policies and procedures; maintains established quality control and safety standards.