Temporary Information Specialist

Pearl Interactive Network LLC • Gettysburg, PA

7d • Onsite

About The Position

Pearl Interactive Network is seeking Temporary On-site Information Specialists for a Call Center in Gettysburg, PA.

The
Information Specialist responds to inquiries from the public regarding licensing procedures, application requirements, complaint filing processes, and provide technical support.

Operating Hours:
8 am - 6 pm EST, Monday - Friday, 3-month assignment

Locations:
Gettysburg, PA

Requirements

• High School Diploma or equivalent and a minimum of 1 year of customer service experience (call/contact experience is a plus)
• Proficiency with MS Office Suite.
• Excellent interpersonal skills as this role is dealing with the public on a wide variety of topics related to the FCC website, forms, procedures, policy and licensing.

Responsibilities

• Respond to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes.
• Provide accurate guidance on navigating online forms, and documentation requirements.
• Research and resolve escalated or complex consumer issues by referencing FCC policies, procedures, and knowledge base resources.
• Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
• Support quality assurance and training activities by identifying common issues and recommending improvements to scripts, FAQs, and knowledge articles.
• Escalate unresolved issues to higher-level specialists or government staff as required.
• Provide Tier 1 technical assistance to customers.
• Troubleshoot login issues for customers.
• Provide customers with support navigating forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED