INFORMATION SPECIALIST III

State of Florida • Tallahassee, FL

8d • $16 - $17 • Onsite

About The Position

This open competitive advertisement is for an OPS (Other Personal Services) position located at Central Office in the Office of Citizen Services.

The mission of the Office of Citizen Services within the Florida Department of Corrections is to serve as a liaison between the Department and the public. This office is dedicated to providing accurate and timely information, addressing concerns and inquiries from citizens, and fostering transparency and trust.

This position is not a Telework position and is required to report to the FDC office in the area it serves.

Requirements

• Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.
• High school diploma or its equivalent.
• Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

Responsibilities

• Answering, screening, and routing telephone calls to the appropriate staff members within the Department.
• Checking in and out visitors, issuing visitor badges, and maintaining visitor forms and files.
• Assists with correspondence from the Governor’s Office of Citizen Services, the public, and other state agencies.
• Provide excellent customer service and effectively handle general calls, emails and postal mail directed to the Department.

Benefits

• OPS employees who work an average of 30 hours or more per week are eligible to enroll in state group insurance plans. Standard PPO/HMO Options include:
• Employee Only: $25 biweekly
• Spouse Program: $15 biweekly
• Employee & Family: $90 biweekly.
• Dental - FDC offers five separate dental plans with multiple options and rates for each plan type with monthly premiums as low as $12.64.
• Vision - FDC offers one single vision plan through Humana with monthly premiums as low as $5.92.
• Life - FDC offers a $25,000 group term life insurance plan to eligible OPS staff through Securian at the low monthly premium of $3.78. When enrolled in basic life, employees may also elect child life and spouse life insurance plans.
• Retirement - As an OPS employee, the Florida FICA Alternative Plan with Corebridge Financial affords you an excellent opportunity to help accumulate money for a secure retirement. You contribute 7.5% of your compensation to this tax deferred plan. All OPS employees are required to participate in this plan and are automatically enrolled.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED