Information Specialist 3-DA's Office

Multnomah County • Portland, OR

3d • $43 - $53 • Hybrid

About The Position

Are you an experienced information specialist with a passion for public service? Bring your expertise to Multnomah County, where you will directly support the nationally recognized Multnomah County District Attorney’s office. The Information Specialist 3 plays a key role in supporting the operations, maintenance, and improvement of IT systems that deliver technical services across our office. As part of the Help Desk team, you’ll handle a wide range of responsibilities—from initial troubleshooting to complex issue resolution and escalation coordination—ensuring our technology runs smoothly and efficiently. Multnomah County IT and MCDA IT are two of the most innovative government IT organizations in the nation, dynamically aligning themselves with emerging industry trends. We are a group of creative, smart, and talented people who foster an inclusive environment of collaboration and fun. Our strength is the diversity of our people. This position is located at the Multnomah County Central Courthouse 1200 SW 1st Avenue, Suite 5200, Portland, Oregon, 97204. The work schedule is 8:00 am to 4:30 pm, Monday through Friday with the possibility of a hybrid schedule once training is completed.

Requirements

• Equivalent to an associate's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 5-8 years of qualifying training and/or experience).
• Proven experience in desktop support or IT support roles with troubleshooting skills
• Strong grasp of desktop hardware, operating systems, common software, networking basics, and mobile device support.
• Candidates must successfully pass a thorough criminal background check and post-offer urine drug screen.
• During the interview process, you will be asked to sign a disclosure statement about the arrests and convictions of immediate family members and close relations pursuant to our policy regarding Outside Associations. Immediate family is defined to include parents, spouse, spouse equivalent, brother, sister, children, grandparents, or any individual where the relationship is close or intimate, or a roommate.

Nice To Haves

• Experience in public sector IT operations or criminal justice environments.
• Familiarity with ITIL practices and asset management tools.
• Strong analytical, communication, and project management skills.
• Demonstrated ability to work effectively in a collaborative, cross-functional team environment.

Responsibilities

• Problem and Incident Management Respond to and resolve a broad spectrum of IT incidents and service requests.
• Analyze incident trends and root causes to recommend long-term solutions.
• Coordinate with internal teams and external vendors to resolve technical issues.
• Develop and maintain incident response documentation and workflows.
• Share knowledge and troubleshooting strategies with peers to support team effectiveness.
• Software and Hardware Asset Management Maintain accurate records of software licenses and hardware assets throughout their lifecycle.
• Procure IT equipment, peripherals, and software based on user and departmental needs.
• Track and manage software licenses, renewals, and subscription-based services.
• Monitor inventory and anticipate purchasing needs based on lifecycle, usage, and staffing changes.
• Coordinate with vendors to ensure timely delivery, contract compliance, and service quality.
• Generate reports and analytics to support asset tracking, audit readiness, monthly spending reconciliation, and annual budgeting efforts.
• IT Operations Process Improvement and Project Management Lead or contribute to initiatives that improve IT operational processes, including procurement, deployment, and retirement of assets.
• Conduct audits and gap analyses to identify inefficiencies in current workflows.
• Document and implement process improvements in collaboration with stakeholders.
• Manage small to mid-sized IT projects such as infrastructure upgrades, cloud migrations, cybersecurity initiatives, and computer refresh cycles.
• Coordinate cross-functional teams, track progress, and communicate updates to stakeholders.
• Provide recommendations to leadership on strategic IT initiatives.
• Training and Resource Development Develop and maintain internal and user-facing documentation, including SOPs, FAQs, and training materials.
• Design and deliver training content for both IT staff and end users.
• For end users: provide technical training on software applications, cybersecurity practices, and IT tools.
• For IT staff: deliver both technical and procedural training to support professional development and operational consistency.
• Create onboarding resources and structured learning paths to support knowledge transfer.
• Implement tools and practices to support knowledge capture, reuse, and continuous improvement.

Benefits

• Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more.
• These positions also are eligible for overtime pay.
• Health insurance (medical, dental, vision, Rx through Cigna, Moda Health or Kaiser Permanente).
• Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).
• Generous paid leave (vacation, sick, parental, bereavement, military etc.)
• Life insurance, short-term and long-term disability insurance
• Optional deferred compensation and flexible spending accounts
• Access to a free annual Tri-met bus pass
• Access to wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree