INFORMATION SERVICES SPECIALIST I (UMP)

State of Illinois•Jacksonville, IL

12d•Onsite

About The Position

The Illinois School for the Deaf is seeking to hire a dynamic and detail-oriented Information Services Specialist 1 to assist in technical on-site support to users and equipment throughout the school. This position performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drivers, memory installation and other hardware related tasks. Completes supervised assignments in applications programming, typically restricted to the maintenance, modification or redesign of one or more existing projects, including relational databases; conducts small on-site groups and one-on-one beginner level training to students on basic Windows and PC skills, features and uses of existing or new database projects and Personal Planning System software and attends training seminars and conferences, to develop an increased range of professional knowledge and technical computer skills.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields OR satisfactory completion of an agency sponsored training program.
Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.
Requires ability to pass the IDHS background check.
Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
Requires ability to travel.
Requires ability to move, lift and carry up to 50 lbs.

Nice To Haves

Two (2) years of professional experience working with assistive technology utilized by persons who are hearing impaired including JAWS, WindowEyes, ZoomText, DuxBury Braille translation, and similar programs.
Two (2) years of professional experience training people in beginning level computer use.
Two (2) years of professional experience completing assignments in application programming such as maintenance, modification, and redesign of one or more existing projects, including relational databases.
Two (2) years of professional experience working with Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
Two (2) years of professional experience working with hardware and software, languages, and procedures to provide assigned technical and analytical support services including programs utilized in educational settings including filtering software, educational, and textbook software.
Two (2) years of professional experience utilizing effective communication skills and strong abilities in writing, speaking, listening as well as self-management and interpersonal skills.

Responsibilities

Assists in technical on-site support to users and equipment throughout the school.
Performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drivers, memory installation and other hardware related tasks.
Completes supervised assignments in applications programming, typically restricted to the maintenance, modification, or redesign of one or more existing projects, including relational databases.
Conducts small on-site groups and one-on-one beginner level training to students on basic Windows and PC skills, features and uses of existing or new database projects and Personal Planning System software.
Travels to attend training seminars and conferences, to develop an increased range of professional knowledge and technical computer skills.
Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)