INFORMATION RESOURCE MANAGER II - 36000187

State of Florida • Tallahassee, FL

21d • $80,000 - $97,000

About The Position

GENERAL DESCRIPTION: The Manager of Software & Data Services (SDS) is a high-level position with the responsibility and authority to plan, organize, and manage the daily operations of the Division of Software and Data Services (SSDS) in support of the Florida Lottery’s overall mission and goals. This position manages the assessment, design specifications, development, unit testing and implementation of comprehensive multi-tier management information systems to provide strategic automated solutions to fulfill the Florida Lottery’s business needs.The working title for this position will be Software Applications Manager.

Requirements

• Knowledge of state programs and resources, public policy, and program evaluation.
• Knowledge of principles, theories, and practices of performance management.
• Knowledge of principles, theories, and practices of quality management.
• Knowledge of principles, theories, and practices of diversity management.
• Knowledge of principles, theories, and practices of conflict management.
• Knowledge of principles, theories, and practices of organizational dynamics.
• Knowledge of agency objectives, organization, structure, and mission.
• Knowledge of principles, theories, and practices of organizational development.
• Knowledge of applicable laws, rules, regulations and/or policies and procedures.
• Knowledge of strategic planning.
• Knowledge of software project management and resource estimating techniques.
• Knowledge of computer hardware and system architecture.
• Knowledge of best practices for enterprise computing with emphasis in data processing, financial accounting, draw games, claims processing and prize payment, and website.
• Knowledge of concepts, theories, principles, and practices of data processing and software engineering life cycle methodologies, including client-server and browser-based application architecture.
• Ability to make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Ability to provide technical and policy leadership and direction, develop short- and long-range project plans, schedules, and strategic plans.
• Ability to prioritize workload demands based on departmental goals and objectives.
• Ability to think logically, analyze and solve problems, and make decisions in a timely manner.
• Ability to interpret technical information and effectively communicate to non-technical staff and management.
• Ability to identify, analyze and define user system needs.
• Ability to develop technical documents, issue papers, memorandums, specifications, and reports.
• Ability to prepare software design specifications based on analyses of user functional requirements.
• Ability to establish effective working relationships.
• High School Diploma or equivalent (GED) required.
• Successful passing of a criminal background check (state, local, and national) is required).
• Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Responsibilities

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Comply with the IT Project Management (ITPM) Standards, Systems Development Lifecycle (SDLC) Standards and other best practice Methodologies adopted by the Agency.
• Oversight of the day-to-day functions of the Software development area.
• Plans, coordinates, organizes, and manages the activities of software development projects to ensure proper distribution of staff and technical resources to optimally meet agency objectives.
• Develops plans, feasibility studies, status reports, and related documentation for the creation and implementation of new or enhanced software systems.
• Provides technical direction to SDS to maximize integrity, security, interoperability, and effectiveness of all agency software applications.
• Assists in establishing general systems priorities and determines the allocation of available resources.
• Formulates and enforces policies and procedures to ensure effective operation of SDS.
• Selects, trains, supervises, motivates, and evaluates SDS staff. Recommends personnel actions and assists in the administration of personnel and related policies and procedures.
• Provides technical information, analyses, and recommendations to divisional and departmental management.
• Analyzes departmental software requirements and assists with the development of Requests for Proposal for appropriate IT services; evaluates and makes recommendations on bids.
• Assists in the establishment of information processing standards for the Florida Lottery.
• Assists in the preparation of budget requests.
• Maintains an awareness of the latest technology, trends, and developments in the data processing industry as they relate to the Florida Lottery’s goals and objectives.
• Provide necessary assistance to the Computer Systems Operations Manager, the Orlando Data Center Shift Supervisor and the COOP Coordinator in the development, implementation, and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).
• Assists in the development of short-term tactical plans for information systems and services needed to meet division goals and objectives.
• Other duties as required or assigned.

Benefits

• Approximately 97.5% of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees