Information Management Operations Manager

Sierra Lobo, Inc. • Milan, OH

1d • Onsite

About The Position

We are seeking an experienced, proactive, and service-driven IM Operations Manager to lead the reliability, performance, and efficiency of our IM infrastructure, systems, and operations-related services. This role focuses on maintaining high availability, optimizing operational processes, and leading support functions while partnering closely with the security team to ensure operational alignment with enterprise security standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of experience in IT operations or infrastructure management
• 3+ years in a leadership or management role
• Strong knowledge of:
• IT infrastructure & networking
• Cloud platforms (AWS / Azure)
• Systems administration & endpoint management
• IT service management (ITIL practices)
• Experience leading technical support or operations teams
• Excellent troubleshooting, prioritization, and decision-making skills
• Strong communication and stakeholder management abilities

Nice To Haves

• ITIL certification or strong familiarity with ITIL framework
• PMP certification or strong familiarity with PMP practices
• Experience supporting regulated or security-conscious environments
• Experience with automation / DevOps / scripting tools
• Experience with security concepts such as:
• Access control
• Patch & vulnerability management
• Logging & monitoring
• Business continuity / disaster recovery

Responsibilities

• Lead and manage day-to-day IM operations, including:
• Infrastructure, servers, and endpoints
• Network and cloud environments
• Service desk and user support
• Ensure up time, performance, and reliability of critical systems
• Drive operational improvements, automation, and efficiency
• Manage IM vendors, contracts, and service providers
• Develop and maintain IM operational policies, procedures, and best practices
• Support capacity planning and performance monitoring
• Coordinate disaster recovery and business continuity readiness
• Partner with the security team to:
• Implement security controls and operational safeguards
• Support vulnerability remediation and patch management
• Align operational practices with security policies
• Assist during security incidents from an infrastructure/operations perspective
• Contribute to IT budgeting, forecasting, and resource planning

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees