Information Desk - Marshall Health

Marshall Health•Huntington, WV

10d

About The Position

Job Responsibilities: Promptly and professionally answers and routes incoming telephone calls; provides accurate information, transfers calls, and offers voicemail or alternative solutions as needed Greets patients, visitors, and staff; provides direction and assistance while maintaining a welcoming environment Supports front desk operations including check-in/check-out, patient registration, and insurance verification as applicable Assists with scheduling appointments across departments, ensuring accuracy and adherence to provider templates and guidelines Supports referral management functions including intake, documentation, follow-up, and coordination of care Maintains confidentiality and compliance with HIPAA and organizational policies Adapts quickly to different departmental workflows, systems, and expectations Maintains a clean, organized, and professional workspace Provides coverage across departments as needed based on operational demands Performs other duties as assigned Education: High school diploma or equivalent required Experience: Minimum one (1) year of experience in customer service, administrative support, or healthcare operations preferred Experience with scheduling, referrals, or front desk operations in a healthcare setting strongly preferred Skills & Competencies : Strong communication and interpersonal skills Ability to multitask and adapt in a fast-paced environment High attention to detail and accuracy Professional demeanor with a patient-centered mindset Basic computer proficiency (EHR experience preferred)

Requirements

High school diploma or equivalent required
Minimum one (1) year of experience in customer service, administrative support, or healthcare operations preferred
Strong communication and interpersonal skills
Ability to multitask and adapt in a fast-paced environment
High attention to detail and accuracy
Professional demeanor with a patient-centered mindset
Basic computer proficiency (EHR experience preferred)

Nice To Haves

Experience with scheduling, referrals, or front desk operations in a healthcare setting strongly preferred

Responsibilities

Promptly and professionally answers and routes incoming telephone calls; provides accurate information, transfers calls, and offers voicemail or alternative solutions as needed
Greets patients, visitors, and staff; provides direction and assistance while maintaining a welcoming environment
Supports front desk operations including check-in/check-out, patient registration, and insurance verification as applicable
Assists with scheduling appointments across departments, ensuring accuracy and adherence to provider templates and guidelines
Supports referral management functions including intake, documentation, follow-up, and coordination of care
Maintains confidentiality and compliance with HIPAA and organizational policies
Adapts quickly to different departmental workflows, systems, and expectations
Maintains a clean, organized, and professional workspace
Provides coverage across departments as needed based on operational demands
Performs other duties as assigned