Information Desk - Marshall Health

Marshall Health • Huntington, WV

10d

About The Position

This position is part-time, as needed.

Requirements

• High school diploma or equivalent required
• Minimum one (1) year of experience in customer service, administrative support, or healthcare operations preferred
• Strong communication and interpersonal skills
• Ability to multitask and adapt in a fast-paced environment
• High attention to detail and accuracy
• Professional demeanor with a patient-centered mindset
• Basic computer proficiency (EHR experience preferred)

Nice To Haves

• Experience with scheduling, referrals, or front desk operations in a healthcare setting strongly preferred

Responsibilities

• Promptly and professionally answers and routes incoming telephone calls; provides accurate information, transfers calls, and offers voicemail or alternative solutions as needed
• Greets patients, visitors, and staff; provides direction and assistance while maintaining a welcoming environment
• Supports front desk operations including check-in/check-out, patient registration, and insurance verification as applicable
• Assists with scheduling appointments across departments, ensuring accuracy and adherence to provider templates and guidelines
• Supports referral management functions including intake, documentation, follow-up, and coordination of care
• Maintains confidentiality and compliance with HIPAA and organizational policies
• Adapts quickly to different departmental workflows, systems, and expectations
• Maintains a clean, organized, and professional workspace
• Provides coverage across departments as needed based on operational demands
• Performs other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED