Information Desk Attendant

Mayo Clinic•Rochester, MN

1d•Onsite

About The Position

The Information Attendant serves as a key frontline representative at the Mayo Clinic Campus, ensuring a professional, welcoming experience for Patients, Visitors, and staff. This role involves greeting and assisting individuals with courtesy while maintaining confidentiality and adhering to HIPAA and Mayo Clinic policies. Attendants provide accurate wayfinding support, access and print Patient Appointment Guides (PAGs), verify patient information, and manage requests for wheelchair transport, oxygen, and other needs using the EPIC system. Responsibilities also include placing patients in wheelchairs and escorting them to safe locations for pickup or further care. They report environmental concerns such as spills to help maintain a clean and safe facility and are trained to respond appropriately in emergencies, including calling codes and staying calm under pressure. Attendants also answer general questions related to video appointments, scheduling, Mayo Clinic facilities, and local resources. This includes providing information about area events, lodging, transportation, dining, and other visitor services. Additional responsibilities include managing coat check and luggage services, coordinating the return or shipment of lost and found items and facilitating the return of borrowed medical equipment such as oximeters, Holter monitors, and blood pressure cuffs. Attendants restock brochures and supplies, use communication systems for time-sensitive messaging, and provide basic comfort assistance to patients and visitors. They also assist with onboarding new staff, participating in department huddles and sharing relevant updates to support team awareness and continuous improvement. The information attendant carries out all aspects of the job while displaying good judgment and problem-solving skills and assumes the responsibility of self-development within the role.

Requirements

High school diploma or equivalent is required
Must be able to work independently and demonstrate adaptability in a fast-paced, dynamic environment
Basic computer skills are essential
This role requires the physical ability to bend, lift, and carry up to 50 pounds, as well as the stamina to stand or walk for extended periods
Strong communication, telephone, and interpersonal skills are essential for interacting effectively with patients, visitors, and staff
Emotional resilience and a compassionate, respectful approach are key

Nice To Haves

Previous experience in a hospital, clinical, or customer-focused setting is preferred

Responsibilities

Greeting and assisting individuals with courtesy
Maintaining confidentiality and adhering to HIPAA and Mayo Clinic policies
Providing accurate wayfinding support
Accessing and printing Patient Appointment Guides (PAGs)
Verifying patient information
Managing requests for wheelchair transport, oxygen, and other needs using the EPIC system
Placing patients in wheelchairs and escorting them to safe locations for pickup or further care
Reporting environmental concerns such as spills
Responding appropriately in emergencies, including calling codes and staying calm under pressure
Answering general questions related to video appointments, scheduling, Mayo Clinic facilities, and local resources
Providing information about area events, lodging, transportation, dining, and other visitor services
Managing coat check and luggage services
Coordinating the return or shipment of lost and found items
Facilitating the return of borrowed medical equipment such as oximeters, Holter monitors, and blood pressure cuffs
Restocking brochures and supplies
Using communication systems for time-sensitive messaging
Providing basic comfort assistance to patients and visitors
Assisting with onboarding new staff
Participating in department huddles and sharing relevant updates to support team awareness and continuous improvement
Displaying good judgment and problem-solving skills
Assuming the responsibility of self-development within the role