Information Desk Specialist

ASM Global•Detroit, MI

2d•Onsite

About The Position

Legends Global is redefining excellence in live events, venue management, and hospitality. With a global portfolio of 350+ iconic venues and a 360° approach that integrates Partnerships, Premium Experiences, Merchandise, Technology, and Operations, Legends Global delivers world-class results for clients and unforgettable moments for guests. At Huntington Place Detroit — the 16th largest convention center in the United States — that global expertise meets Detroit’s energy, innovation, and resilience. Together, we’re shaping the future of live experiences in the heart of the Motor City. THE ROLE The Information Desk Specialist serves as the first touchpoint for guests entering Huntington Place. Reporting to the Public Safety & Security Manager, this role requires strong customer service skills, excellent knowledge of the facility layout, and awareness of events and downtown Detroit amenities. This position supports visitors by answering inquiries, providing directions and recommendations, managing accessibility resources, and assisting with general office tasks. Professional presence, adaptability, and strong interpersonal skills are critical to success in this role.

Requirements

Bachelor’s degree preferred or a minimum of two (2) years of experience in an administrative or hospitality-related role.
Five (5) to seven (7) years of progressively responsible experience in office administration or customer-facing roles.
Strong computer proficiency, including Microsoft Office Suite and Excel.
Excellent attention to detail with strong organizational and multitasking skills.
Well-developed verbal, listening, and interpersonal communication skills.
Ability to remain calm and professional in high-traffic and pressure situations.
Flexible and adaptable to changing schedules, priorities, and event demands.
Strong customer-service orientation.
Demonstrated honesty, reliability, professionalism, cultural awareness, and respect.
Ability to work independently and as part of a team, contributing to positive morale.

Responsibilities

Provide a warm, professional welcome to all guests entering the facility, whether seated or standing at the information desk.
Assist guests with building navigation, event details, schedules, and general facility information.
Provide visitor information including restaurants, nightlife, attractions, shopping, transportation, airport information, and visitor bureau referrals.
Assist with restaurant and transportation bookings and guided sightseeing tour information.
Perform general office functions including copying, scanning, printing, and basic administrative tasks.
Manage motorized scooter rentals and complimentary wheelchair distribution.
Support guests with internet access, digital concierge services, phone charging stations, and related amenities.
Track, log, and manage lost and found items in accordance with established procedures.
Monitor the front entrance area and report fire lane violations.
Observe and report trespassers or unauthorized individuals.
Report suspicious activity in accordance with “See Something, Say Something” protocols.
Other duties as assigned, including special projects.