Information, Communications Spec I

State of North Carolina

10d•Hybrid

About The Position

The NC Department of Administration is the business manager for North Carolina state government. The department oversees Government Operations such as building construction, purchasing and contracting for goods and services, maintaining facilities, managing state vehicles, acquiring and disposing of real property, and operating auxiliary services such as courier mail delivery and the sale of state and federal surplus property. Additionally, the department manages many of the state's advocacy programs that provide assistance and services to diverse segments of the state's population that have been traditionally underserved. Description of Work The Communication Specialist's primary role is researching, collecting, assembling and responding to all public records requests. The Communication Specialist conducts research, reviews documents, and exercises confidentiality and discretion in reviewing, coordinating and responding requests. The secondary role of the Communications Specialist is to perform a range of public information and public relations work, such as writing and editing news and informational materials as well as preparing and disseminating news releases through various media outlets. Additional job duties of this position include, but are not limited to: • Record, review and analyze incoming requests for public records. • Coordinate with internal and external agencies to appropriately collect, retrieve, redact and distribute records in a timely manner. • Analyze requests and elevate significant concerns, drafting responses as appropriate. • Manage the compilation, data entry, maintenance and tracking of all records and submit reports as needed • Complete other public information duties as needed, including writing news releases, articles or proclamations, creating content for collateral materials such as fact sheets or brochures, or other tasks assigned This position requires the ability to: • Work effectively independently, and collaboratively with other communications staff, in teams, and with other internal stakeholders • Communicate effectively verbally and in writing • Work independently as a front-line representative of the department • Exercise the highest levels of confidentiality and discretion • Build and leverage strong collaborative relationships with staff members at all levels as well as with external stakeholders • Think analytically • Multi-task • Learn new development tools quickly • Maintain high organization and attention to detail About the Department of Administration and Communications Office: The Department of Administration (NCDOA) serves as the business manager for North Carolina state government and provides leadership to state government agencies for the effective, efficient, economical and equitable delivery of services to the public. The department also provides assistance and services to several advocacy programs that serve diverse segments of the state’s population that have traditionally been underserved. The Communications Office supports NCDOA services, programs and initiatives through developing and implementing internal and external strategic communications plans that incorporate digital media, publications, speaking engagements, media relations, publications and other tactics. The Office helps divisions in planning and designing publications, conducting outreach campaigns, events and publicity, and develop website content to communicate with their respective stakeholders. The Office also facilitates responses to public records requests and assists the public with inquiries.

Requirements

Ability to communicate with a range of audiences in a variety of situations through excellent oral and written communication.
Demonstrated organizational and communication skills, as well as research and problem-solving abilities.
Working knowledge of relevant laws, rules, regulations, and policies is needed for optimum performance of essential job duties and responsibilities related to North Carolina Public Records Law and records management.
Ability to write according to correct English usage and accepted standards.
Ability to summarize facts and prepare communications in a clear, concise and understandable manner to a variety of clients and customers.
Ability to exercise sound judgement and initiative in handling sensitive information and demonstrate solid diplomatic skills.
General knowledge of journalistic, communication and/or publication principles and practices.
Must have the drive to work independently and remain self-motivated to complete tasks.

Responsibilities

Record, review and analyze incoming requests for public records.
Coordinate with internal and external agencies to appropriately collect, retrieve, redact and distribute records in a timely manner.
Analyze requests and elevate significant concerns, drafting responses as appropriate.
Manage the compilation, data entry, maintenance and tracking of all records and submit reports as needed
Complete other public information duties as needed, including writing news releases, articles or proclamations, creating content for collateral materials such as fact sheets or brochures, or other tasks assigned