Information & Assistance (I&A) Lead
About The Position
The Information & Assistance (I&A) Lead will coordinate, develop, and deliver high-quality Information & Assistance (I&A) services to Members and Authorized Representatives who are self-directing either in the Consumer Directed Attendant Support Services (CDASS) program and the In-Home Support Services (IHSS) program. The individual(s) in this role will provide coordination and support for those Members/ARs with their agency or FMS, Case Management Agency, and other community resources. The Consumer Direct Care Network owners, executives, and employees work together to fulfill the company mission to provide care and support for people in their homes and communities. Our interactions with the people we serve and each other are guided by our commitment to our company values of Respect, Integrity, Service, and Excellence.
Requirements
- At least two years of experience with Consumer Direction is required
- At least one year of experience working with or having lived experience as a member of a marginalized population, including but not limited to people with disabilities, people of color, people experiencing homelessness, and/or people involved in the justice system
- At least two years of experience with using common technology, such as smartphones, basic spreadsheets, email, and word processing software
Responsibilities
- Serving as the primary contact for the Department for I&A services development, provision, and promotion
- Managing Member/Authorized Representative referral process for I&A
- Training or facilitating I&A staff onboarding and training
- Providing I&A to Members/Authorized Representatives with high needs or complex needs not quarterly
- Coordinating with the Program Lead on I&A staff recruitment
- Receive and process I&A referrals from Members or other community resources and follow-up appropriately by making initial contact, overview of I&A services, and establishing goals
- Communicate with appropriate entities, as necessary and appropriate, about the progress of Member or Authorized Representative's plan and goals
- Review training curriculum documents for accuracy and completion while communicating with clients or Authorized Representatives with any needed adjustments and/or submission to case manager for final approval
- Complete appropriate and timely documentation on all activities of daily job performance
- Assist in maintaining all databases and electronic files
- Conduct state-wide I&A training within the established requirements
- Act as a troubleshooter for inquiry calls or drop-in visits regarding general program information and/or I&A assistance
- Attend educational meetings, training sessions and other meetings as needed or required by program
- Work with the Program Director and HCPF to address any issues regarding I&A services
- Attend required Department or other stakeholder meetings as assigned by the Department and/or the State Director
- Ability to travel in-state as assigned to meet contract and position requirements
- Maintain confidentiality regarding all communication/information related to clients, Authorized Representatives, attendants, and all business relations
Benefits
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
