Director I, Technical Assistance

Center for • Detroit, MI

7d • $98,300 - $130,000 • Hybrid

About The Position

The Director I, Technical Assistance is responsible for shaping and executing CEO’s strategy to expand income-supported reentry employment through field partnerships, intermediary strategies, and technical assistance. This role designs and operationalizes CEO’s support for community-based organizations, public agencies, and workforce providers through advisory and intermediary services such as SNAP E&T implementation. This position is also responsible for strengthening CEO’s national platform for reentry field-building—advancing high-quality service delivery through scalable, collaborative infrastructure aligned with CEO’s FY26–FY30 Strategic Plan. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Requirements

• You have at least 6+ years of experience in policy or programming related to workforce, public benefits and criminal justice
• You have experience designing and delivering capacity-building programs or technical assistance at scale
• You have familiarity with SNAP E&T, WIOA, or other public workforce funding programs and service delivery infrastructure
• You have experience in research and data analysis as well as using findings to inform perspective and decision-making for the organization
• You have experience managing large-scale projects, including setting goals, defining deliverables, overseeing timelines, and ensuring accountability to outcomes
• You are eager to apply your experience and skill set within a fast-paced, mission-driven, and social justice-minded nonprofit organization
• You are an outstanding communicator, able to communicate clearly and concisely verbally and in writing and to tailor your communication style to various stakeholders
• You can build relationships with public agencies, community-based organizations, and high-level public officials to develop, implement, and promote new programs and projects
• You can drive results both independently and as part of a team, all while working remotely with a geographically dispersed team
• You can work seamlessly across departments to align goals, resolve challenges, and drive organizational initiatives
• You demonstrate the ability to translate organizational priorities into actionable strategies
• You can center equity, dignity, and inclusion in decision-making and partnership development.

Responsibilities

• Intermediary Services & Platform Development Lead CEO’s strategy to deliver technical assistance and intermediary services to partners including onboarding, compliance oversight, and fiscal and data reporting.
• Set performance expectations and ensure continuous improvement across technical assistance and intermediary portfolios.
• Identify budget needs and resource allocation for TA and intermediary initiatives.
• Supervise development and execution of technical assistance engagements (e.g., SNAP Employment & Training and others) for partners.
• Oversee expansion and improvement of CEO’s intermediary contracting structure, including collaboration with CEO’s Central, Finance & Legal and Compliance teams
• Coordinate cross-functional efforts with IT to scale and sustain CEO’s resource center offerings, digital learning and AI content.
• Ensure effective and timely services for technical assistance and intermediary engagements.
• Create and launch a scalable intermediary and technical assistance model and strategy including standardizing an approach, creating replicable tools, forms and pricing structure.
• Identify and propose partnerships and opportunities CEO pursues within the TA and intermediary space.
• Build buy-in among external partners to establish a portfolio of organizations receiving technical assistance or intermediary services from CEO, and monitor outcomes and fidelity to core program components.
• Support CEO’s technical assistance and intermediary services by coordinating with internal experts to create tools and training for reentry and workforce partners.
• Lead strategy and relationship development with workforce, reentry, and public system stakeholders across new and existing geographies.
• Assess opportunities to expand CEO’s reach in new states via intermediary, technical assistance/ advisory, or direct service models.
• Lead efforts to influence system change at the state level by shaping policy and funding infrastructure in collaboration with government partners.
• Represent CEO in public forums, conferences, coalitions, and field-building conversations nationally.
• Support the development and implementation of CEO’s strategic plan
• Supervise and support a team of staff and consultants delivering CEO’s TA, intermediary, and expansion work.
• Contribute to CEO’s organizational planning, impact tracking, and platform strategy development.
• Engage national resources in message development in collaboration with CEO’s External Affairs team
• Represent CEO in the community and sector by leading presentations, serving as a panelist at summits and conferences, and hosting webinars as needed
• Attend trainings, conferences and other meetings that help further inform CEO’s technical assistance, intermediary and policy strategy
• Other duties as assigned.

Benefits

• Our benefits include medical, dental, and vision coverage with competitive contributions, health reimbursement and flexible spending accounts, and paid parental leave to support families.
• We invest in your future with a retirement plan that includes employer contributions, along with free financial wellness coaching and resources for mental health and wellbeing through our Employee Assistance Program.
• That’s why we provide a robust paid time off package — including 20 vacation days, 12 sick days, 12 paid holidays, 2 personal days, and 1 floating holiday.
• CEO fosters a culture of learning, connection, and teamwork. From our affinity group program and lunch-and-learns and team outings, we create opportunities to grow, share, and build community together.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees