Informatics Assistant

Community Health Center of Central Wyoming•Casper, WY

5h•Onsite

About The Position

The Informatics Assistant provides support to clinical and ancillary service teams to facilitate the introduction, acceptance, integration, and effective use of electronic health records (EHR) and related systems. This role supports application functionality, workflow integration, training, troubleshooting, and consulting services to ensure successful use of electronic medical record systems across the organization.

Requirements

Bachelor’s degree in computer science, healthcare, medical studies, or a related field OR Equivalent combination of education and relevant work experience
One (1) to two (2) years of related experience, including healthcare application support
Strong understanding of clinical workflows and health information systems
Ability to support and train users with varying levels of technical expertise
Strong problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Ability to work collaboratively across clinical, IT, and administrative teams
Commitment to patient privacy, data integrity, and regulatory compliance
Ability to drive, handle paperwork, operate computer equipment, and communicate effectively in writing and verbally

Nice To Haves

Experience using and supporting eClinicalWorks (eCW) with clinical workflows and documentation preferred
Training in eCW will be provided for qualified applicants without prior experience

Responsibilities

Provide end-user support to promote effective process design, development, and implementation of the Electronic Medical Record (EMR), including related system upgrades and implementations
Support the Informatics Manager in all aspects of the EMR and associated programs
Troubleshoot EMR-related issues and coordinate resolution of technical and information technology problems
Log and track support tickets with the EMR vendor as needed
Provide coaching, training, and consulting to end-users at all levels to facilitate learning and adoption of EMR applications
Assist with system testing, implementation, and post-implementation monitoring to ensure adoption and effective use
Support IT-related tasks, including hardware changes, device setup, and Wi-Fi or internet troubleshooting
Ensure clinical information systems maintain patient confidentiality and privacy in accordance with HIPAA regulations
Collaborate with the data department to coordinate data reporting and perform analysis supporting patient records, quality improvement, and departmental decision-making
Create and maintain provider templates to support clinical workflows
Assist with vaccine error reporting for other medical clinics
Assign clinical tasks for medical assistants and nurses for designated providers
Upload new providers into Open Access for telehealth applications
Assist with the creation and implementation of custom messaging within the EMR