Clinical Informatics Analyst

Koch Enterprises Family of Companies•Kansas City, MO

About The Position

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. The Informatics Analyst provides support and expertise to advance the safety, efficiency, and quality of outcomes of our customers and those they serve through our portfolio of technology and services.

Requirements

Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work experience demonstrating proficiency in field preferred
Strong client-facing and communication skills.
Advanced troubleshooting, multi-tasking skills, and time management skills.
Ability to effectively present and disseminate technical information to diverse groups.
Ability to learn in both an organized classroom environment and individually.
Ability to continuously learn new technologies and have a technical curiosity.
Creative aptitude and passion for using data and research to tell a story
Attentive to detail
Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions.

Nice To Haves

Process Improvement Training
Nursing
Clinical IS Experience
Data-Driven Decision Making
Clinical Informatics
Project Management or Coordination

Responsibilities

Lead assessment meetings by exploring system capabilities and best practices with customer
Create and maintain documentation of user requirements and system configuration
Review system design and confirm facility layout with customer
Work closely with internal teams to relay requested system design modifications
Modify and develop system configurator to reflect the functionality depicted in assessment documentation
Adhere to customer’s defined policy for system governance and change management
Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms
Research, document, and collate baseline assessments of our customer’s integrated systems
Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through: a. Consultative discovery meetings b. Analysis of current state operations and desired outcomes c. Providing recommendations for configuration changes, process improvement, and system support needs
Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology
Work closely with Technicians and Application Specialists to ensure correct system configuration performance
Triage customer issues and provide a resolution or refer to other subject matter experts when necessary
Present a positive attitude and self-assured image to the community on behalf of SWC
Maintain a commitment to achieve a “best in class” program through continuous improvement
All other duties assigned
Occasional day travel within governed region is required
Infrequent overnight travel for special events and team member functions
Maintain data for benchmarking customer performance metrics
Maintain current state documentation for any/all governed systems
Assist with producing supporting material for presentations
Attend coordination meetings and update status of all assigned activities
Accurately record time allocated towards projects, service contracts, etc.
Additional responsibilities as assigned