Inflight Crew Manager - LGA

Endeavor Air • Flushing, NY

14d • $65,000 - $75,000 • Onsite

About The Position

The Inflight Services Crew Manager provides local base and concourse leadership to Endeavor Air Flight Attendants while supporting the daily efficient operation of the crew base. The Inflight Services Crew Manager will influence and maintain a positive employee culture at the base consistent with the culture at Endeavor Air.

Requirements

• Bachelor’s degree or a combination of education and related experience.
• 2 years of experience providing work direction in a leadership/supervisory role, including motivating, mentoring, and building positive relationships with employees.
• Ability to achieve Flight Attendant qualification and certification upon request
• Reliable and self-motivated.
• Analytical, interpretive, and organizational skills.
• Ability to meet deadlines efficiently and effectively.
• Strong written and verbal communication skills.
• Positive interpersonal skills, and ability to work with all levels of the organization.
• Must possess a valid driver's license and be insurable under company insurance coverage, position requires use of company vehicle(s).
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook.
• Ability to work a flexible schedule including nights, weekends, and holidays, as required.

Nice To Haves

• 3 years of experience in airline operations, in-flight, flight operations or similar field preferred.
• Knowledge of Federal Aviation Regulations and Employee Contract Administration preferred.

Responsibilities

• Safety first, always. Promote and reinforce a proactive safety culture. Identify, intervene, and report safety concerns to support employees and Endeavor’s safety culture. OJI’s, reasonable suspicion, etc.
• Ensure Flight Attendants’ qualifications with regard to regulatory requirements.
• Maintain knowledge of: Company Policy, Flight Attendant Manual (FAM), FAA Regulations, and Collective Bargaining Agreements.
• Strategize and track team operational performance metrics with regard to dependability, work performance, attendance, delays, and customer service scores.
• Ensure Flight Attendants report operational situations and events accurately and timely, including delays, flight incident reports, etc.
• Evaluate Flight Attendant on-board performance for regulatory compliance and customer service satisfaction during inflight operations.
• Support Flight Attendants and provide resources to assist with day-to-day requests, such as uniforms, payroll, EDV Intranet, SkyPros, jury duty, leaves, etc.
• Perform Manager on Duty responsibilities on a rotating basis; requires availability by phone 24/7 while on duty to handle Flight Attendant emergencies and assist with operational events.
• Facilitate drug/alcohol testing in collaboration with administrative staff and Base Managers.
• Engage in employee recognition and Endeavor rewards programs.
• Assist Base Manager with coordinating employee events.
• Build relationships and interact with Flight Attendants by being present on the concourse and in the crew room.
• Inspire Flight Attendants and model behavior to achieve customer satisfaction, on-time performance, safety, and completion factor goals outlined in the Operational Performance Recognition (OPR) scorecards.
• Supervise and assess Flight Attendants by providing feedback, support, coaching, and/or course correction.
• Participate in investigations and interviews as needed, in cases where violations of company policy or federal regulations are alleged.
• Responsible for conflict management, documenting, performance management, and coaching.
• Conduct investigations and interviews, collaborate with Base Manager on findings, and provide input during discussions concerning outcomes.
• Provide guidance and support for probationary Flight Attendants and follow established probationary program requirements.
• Foster consistent Flight Attendant communication and follow up.
• Relay company and departmental information to Flight Attendants.
• Establish and maintain effective communication and interaction with union representatives.
• Provide support and be back up as necessary for Administrative Assistant.
• Additional duties as assigned.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees