Industrial Customer Service Representative

REXEL•Sacramento, CA

19d•$20 - $25

About The Position

We are looking for an Industrial Customer Service Representative to join our Rexel USA team in Sacramento, CA! Summary: The Customer Service Representative is responsible for providing exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus. The Customer Service Representative I will add value, remove complexity in the process and ultimately free up time, enabling our sales team to develop and grow accounts. Will also have responsibility for jointly managing our most critical key customers. What You'll Do: Assigned a specific group of accounts that have sales targets and responsibilities Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information Take ownership of customer’s requests, inquiries, and concerns promptly; follow through to customer’s satisfaction Act as main point of contact between customer and internal departments to ensure customer satisfaction Respond to all customer requests within same business day Process order entry information within same business day Ask customers pertinent questions to define expectations regarding delivery dates and price Suggest alternative products when a customer requested product is not available Take an active role in selecting, sourcing products, and providing solutions to assigned customers Report lost sales Write credits in a timely manner Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates Stay current with industry trends, products, and services; actively participate in vendor programs and courses Inform customers of industry events, product updates, and promotions Achieve overall gross margin levels established by management; profitably grow market share Establish proficiency in current business system and related applications Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts Provide collection assistance for assigned accounts as required to support credit department Coordinate with Account Manager on strategy and relationship building for assigned accounts Acquire knowledge of the company’s organization, structure, product lines, and policies and procedures Assist counter sales, as needed Other duties as assigned

Requirements

2+ years of relevant experience
High School or GED - Required
Excellent customer service and interpersonal skills
Ability to effectively communicate orally and in writing with customers, suppliers, and employees
Working knowledge of Microsoft Office
Ability to navigate and utilize online resources related to essential job duties and responsibilities
Knowledge of basic algebra, percentages, addition, subtraction, multiplication
Must be a self-starter with the ability to work independently and with little supervision
Must demonstrate good time management skills
Must possess strong planning, organizational and execution skills
Must have the ability to set goals and meet deadlines
Must possess excellent customer service skills
Must demonstrate ownership of assigned responsibilities and ability to get the job done in a timely manner
Must possess knowledge of electrical products

Responsibilities

Assigned a specific group of accounts that have sales targets and responsibilities
Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers
Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers
Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information
Take ownership of customer’s requests, inquiries, and concerns promptly; follow through to customer’s satisfaction
Act as main point of contact between customer and internal departments to ensure customer satisfaction
Respond to all customer requests within same business day
Process order entry information within same business day
Ask customers pertinent questions to define expectations regarding delivery dates and price
Suggest alternative products when a customer requested product is not available
Take an active role in selecting, sourcing products, and providing solutions to assigned customers
Report lost sales
Write credits in a timely manner
Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates
Stay current with industry trends, products, and services; actively participate in vendor programs and courses
Inform customers of industry events, product updates, and promotions
Achieve overall gross margin levels established by management; profitably grow market share
Establish proficiency in current business system and related applications
Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts
Provide collection assistance for assigned accounts as required to support credit department
Coordinate with Account Manager on strategy and relationship building for assigned accounts
Acquire knowledge of the company’s organization, structure, product lines, and policies and procedures
Assist counter sales, as needed
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within