Inside Sales / Customer Service Representative - Industrial Distribution
About The Position
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North Americaâs leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you! We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
Requirements
- HS Diploma or GED
- 2+ years of experience in inside sales / customer service
- Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
- Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.
Nice To Haves
- Associate's degree, bachelor's degree OR technical degree is preferred
- Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.
- Working experience with Trend is a plus
Responsibilities
- Maintain and improve Customer relationships
- Address Customersâ needs
- Assist & Support Account Managers
- Provide accurate product information, pricing and availability in a fast paced environment
- Negotiate sale and purchase price
- Assist with customer returns
- Expedite and route material
- Provide product literature
- Technical assistance
- Upload data on Customer internet portals
- Create quotes and sales orders
- Assist with pulling inventory and preparing shipments
- Follow up with Customers to provide accurate delivery dates and updated order status
- Outbound prospecting calls to grow our market and sell value-add services
- Update customer information in CRM (Customer Relationship Management) system
Benefits
- Industry competitive compensation and bonus plan
- Medical, Dental, Vision, and 401(k)
- We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
