Customer Service Representative, Industrial Store
About The Position
Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way Answer telephone calls promptly Demonstrate in-depth knowledge of products, placement, availability, price and use Sell welding and safety products and services to customer Process customer orders and accurately input customer order into the computer Research products needed for customer special applications Follow up on customer orders not processed correctly and remedy situation Keep sales literature current and organized Perform other tasks as assigned or necessary Keep accurate cash till and run daily cash reports Answer customer calls and transfer customers if they need service from someone else Stock shelves when needed Communicate with Purchasing Department regarding any special order needs Issue product sales quotes to customers Load products into customer vehicle Adhere to all established procedures, policies and safety rules Perform other tasks as assigned or needed
Requirements
- High school graduate or equivalent
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to perform multiple tasks
- Good working knowledge of all industrial products and gases a plus
- Good working knowledge of all industrial products and gases
- Ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs
- Ability to sit, stand, or walk for extended periods of time
Responsibilities
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Demonstrate in-depth knowledge of products, placement, availability, price and use
- Sell welding and safety products and services to customer
- Process customer orders and accurately input customer order into the computer
- Research products needed for customer special applications
- Follow up on customer orders not processed correctly and remedy situation
- Keep sales literature current and organized
- Perform other tasks as assigned or necessary
- Keep accurate cash till and run daily cash reports
- Answer customer calls and transfer customers if they need service from someone else
- Stock shelves when needed
- Communicate with Purchasing Department regarding any special order needs
- Issue product sales quotes to customers
- Load products into customer vehicle
- Adhere to all established procedures, policies and safety rules
- Perform other tasks as assigned or needed
Benefits
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Employee Discount on products sold by Norco
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
