Customer Service Representative, Medical Store

Norco, Inc.•Corvallis, OR

8d•Onsite

About The Position

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way Answer telephone calls promptly Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services Manage a large amount of inbound and outbound calls in a timely manner Follow call 'scripts' when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions Keep records of customer conversations in Norco's electronic system in a comprehensible way Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services Demonstrate in-depth knowledge of products, placement, availability, price and use Efficiently assess customer needs for product or services Educate patients/clients on medical products and services Process customer orders and accurately input customer orders into the computer Perform other tasks as assigned or necessary

Requirements

High school graduate or equivalent
Excellent customer service skills
Strong phone and verbal communication skills along with active listening skills
Ability to multi-task, set priorities, and manage time effectively
Good typing and 10-key skills
Ability to sit for extended periods of time
Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
Ability to occasionally lift and/or carry objects weighing up to 100 lbs.

Responsibilities

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Manage a large amount of inbound and outbound calls in a timely manner
Follow call 'scripts' when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions
Keep records of customer conversations in Norco's electronic system in a comprehensible way
Demonstrate in-depth knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services
Educate patients/clients on medical products and services
Process customer orders and accurately input customer orders into the computer
Perform other tasks as assigned or necessary