Customer Service – Safety & Industrial Supply

Productivity Inc • Plymouth, MN

7d • $26 - $32 • Onsite

About The Position

Productivity is a machine tool distributor headquartered in Plymouth, MN. In addition to metalworking equipment, we supply related tooling as well as safety and industrial supplies.

As a Customer Service Representative, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team.

Requirements

• Product knowledge needed - Safety, MRO/Industrial Supplies and Abrasive Products.
• Excellent verbal and written communication skills.
• Excellent organizational, research, time management, and follow-up skills.
• Capable PC/computer skills - MS Word, Excel, Google Searching, etc.
• Ability to maintain a positive & productive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, vendors, and management.
• Monday - Friday, 8:00 am - 5:00 pm - IN OFFICE

Responsibilities

• Act as an Industrial Supply resource to the customer - researching and sourcing products, recommending options, provide quotes, check price and delivery, answer calls, and enter orders.
• Source alternate products if there are backorders.
• Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities.
• Retain customers by delivering and ensuring superior customer service.
• Help the customer find the most effective Industrial Supply solution at the best value - advise customers on current promotions, suggest related products, recommend products and brands currently in stock.
• Help maintain supplier relationships with Industrial Supply and Safety products. Attend product training.
• Other miscellaneous duties and responsibilities and required by the position.

Benefits

• Excellent Benefits - Medical, Dental, Vision Insurance – Effective Day-1 of Employment
• 401k with Match
• Generous Paid Time Off
• Ongoing technical training provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees