Customer Service – Safety & Industrial Supply

Productivity IncPlymouth, MN
$26 - $32Onsite

About The Position

Productivity is a machine tool distributor headquartered in Plymouth, MN. In addition to metalworking equipment, we supply related tooling as well as safety and industrial supplies. As a Customer Service Representative, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team.

Requirements

  • Product knowledge needed - Safety, MRO/Industrial Supplies and Abrasive Products.
  • Excellent verbal and written communication skills.
  • Excellent organizational, research, time management, and follow-up skills.
  • Capable PC/computer skills - MS Word, Excel, Google Searching, etc.
  • Ability to maintain a positive & productive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, vendors, and management.
  • Monday - Friday, 8:00 am - 5:00 pm - IN OFFICE

Responsibilities

  • Act as an Industrial Supply resource to the customer - researching and sourcing products, recommending options, provide quotes, check price and delivery, answer calls, and enter orders.
  • Source alternate products if there are backorders.
  • Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities.
  • Retain customers by delivering and ensuring superior customer service.
  • Help the customer find the most effective Industrial Supply solution at the best value - advise customers on current promotions, suggest related products, recommend products and brands currently in stock.
  • Help maintain supplier relationships with Industrial Supply and Safety products. Attend product training.
  • Other miscellaneous duties and responsibilities and required by the position.

Benefits

  • Excellent Benefits - Medical, Dental, Vision Insurance – Effective Day-1 of Employment
  • 401k with Match
  • Generous Paid Time Off
  • Ongoing technical training provided

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

101-250 employees

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