Individual Placement - Community Database Participant at Golden Gate National Park Conservancy

Student Conservation Association • San Francisco, CA

35d • Hybrid

About The Position

This is a non-exempt, six-month position of 32 hours /week.

We are looking for a highly organized and data-driven individual to work on various projects within our Salesforce database ecosystem. Our Salesforce database (the Community Database) is a critical hub for programmatic data across the park, supporting our ability to report on and track programmatic goals and organizational initiatives, while also serving day-to-day functions such as registration. With over 700 users, the Community Database is a complex system that is core to park program operations.

The Community Database Intern will work with the Senior Database Administrator on key impactful projects for the system such as developing reports & dashboards; mass data cleaning; data imports; data analysis; creating documentation; and deploying new database infrastructure and automation. The intern will have the opportunity to learn about the Salesforce platform via Salesforce Trailhead trainings and other resources to work on these projects. The intern will also interface with park staff that use the Community Database, answering common questions, understanding their needs for the system, and synthesizing their feedback into actionable and scalable tasks. Interns are also required to take part in professional development activities throughout the parks and will have the opportunity to join networking events with fellow park interns.

Requirements

• High school diploma or equivalent experience.
• At least 1 year (can be cumulative) of experience working with databases, large data sets, and/or statistical analysis.
• Experience with spreadsheets and email platforms.
• Experience working in a team environment and independently.
• Familiarity with Salesforce or similar database platforms is beneficial though not required; comfort with technology & willingness to learn new software.
• Basic skills with Microsoft Office suite of tools, including Outlook, Teams, Word, and Excel.
• Understands work with data sets, data analysis, and basic statistics.
• Respect for confidentiality of data and personal information.
• Detail-oriented & organized – able to accurately work with large amounts of data, write thorough documentation guides, and maintain calendars and shared documents.
• Desire to work in a team and to work with a diversity of people with different backgrounds, ethnicities, genders, sexualities, ages, and viewpoints.
• Energetic and self-motivated; able to work independently once provided direction, able to problem-solve, and willing to ask for support as needed.
• Good communication skills and respect for others. Responds to texts and emails in a professional and timely manner.
• Appreciates parks, public lands, and data; appreciates connecting people to parks.

Nice To Haves

• Salesforce-specific experience a plus.

Responsibilities

• Complete Trailhead modules to learn core concepts about the Salesforce platform.
• Meet with park staff and other interns across the Conservancy, National Park Service, and Presidio Trust to learn about their work and data needs.
• Learn about specific features of the Community Database – database architecture, portal environment, user types, common reporting outputs, integrated tools, etc.
• Build dynamic reports and dashboards to meet common user requests and organizational goals / metric tracking in a scalable way.
• Use tools such as Excel and Power BI to build additional visualizations using Salesforce data.
• Enhance existing documentation and create new documentation for users to provide high-quality and helpful resources – step-by-step text guides and video tutorials.
• Assist with historical data imports into Salesforce: Set up data import sheets. Review, clean, and re-format data in Excel to prepare for import. Learn how to use tools to import data into Salesforce.
• Respond to common requests and questions from database users; support users in a friendly, customer service-oriented fashion.
• The intern will have the opportunity to select/develop a Salesforce project of interest to them in the later portion of their internship.
• Attend required park internship trainings; participate in other trainings and intern opportunities, as schedule allows.
• Communicate in-person & by email, phone, videoconference, etc in a consistent, timely, and professional manner.
• Participate in team meetings, one-on-ones, and other database-related meetings; meetings will be a mix of virtual and in-person at various park sites.
• Understand and closely follow protocols to maintain a safe work environment.
• Other duties, as assigned.

Benefits

• This is a non-benefitted position. Interns do receive paid sick time. Interns also receive unpaid time off on federal holidays and may request additional unpaid time off for vacation or personal use.
• Interns have access to the Employee Assistance Programs (short-term counseling), employer-matched Commuter Program and Employee discounts.
• Uniform shirts, jacket, and hat with the Parks Conservancy and NPS logo will be provided; interns are provided a stipend for work boots/pants or other personal protective equipment as needed depending on the position and duties.
• Learn about the Salesforce platform and database administration
• Gain skills in data analysis and working with data sets.
• Learn more about the Golden Gate National Recreation Area park sites and activities.
• Learn about environmental work in government and nonprofit sectors.
• Opportunity to attend workshops on a variety of topics including resume building and interview skills, park history, flora & fauna, conservation and climate change, social & environmental justice, and much more.
• Networking opportunities with fellow park interns and park staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED