Indirect Lending & Loan Operations Manager (Hybrid in Syracuse, NY)
About The Position
The Indirect Lending & Loan Operations Manager provides strategic, technical, and operational leadership for the Credit Union's indirect lending channel. This role drives loan growth, oversees high-volume underwriting and processing operations, manages dealer relationships, ensures system optimization, and maintains strong risk-management controls. The manager leads a high-performing team capable of supporting $1B+ in annual production while serving as the primary administrator for LOS and indirect lending platforms. The annual salary range for this position is: $98,685.61-$148,028.41. Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.
Requirements
- 5 to 8 years in consumer or indirect lending within a mid-to-large financial institution.
- 3+ years leading underwriting, loan operations, or indirect lending teams.
- Experience managing high-volume production environments ($500M'$1B+ annually).
- Proven success building and maintaining dealer relationships and driving market growth.
- Hands-on experience with LOS platforms (e.g., MeridianLink Consumer) and indirect portals (Dealertrack, RouteOne).
- Strong background in credit risk assessment, portfolio monitoring, and policy interpretation.
- Demonstrated ability to collaborate with IT, Compliance, Risk, and Finance on system and process enhancements.
- Bachelor's degree in Business, Finance, or related field, or equivalent experience.
- Advanced analytical capability with the ability to interpret complex data, identify trends, and make data-driven recommendations.
- Technical proficiency with lending systems, workflow automation, and digital lending tools.
- Strong communication and relationship-building skills, especially in dealer-facing environments.
- Leadership and coaching ability to develop high-performing underwriting and processing teams.
- Operational excellence mindset, with a focus on efficiency, accuracy, and continuous improvement.
- Sound judgment and decision-making, particularly in high-risk or exception-based lending scenarios.
- Project management skills, including the ability to lead cross-functional initiatives from concept to implementation.
Responsibilities
- Underwriting Oversight & Risk Management
- Strategic Relationship & Market Management
- Loan Processing Operations
- Technical Systems Administration
- Analytics & Project Management
- Compliance, Audit & Policy Governance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
