Independent Living Manager

Watercrest Senior Living•Kerrville, TX

About The Position

The Independent Living Manager position promotes the Watercrest mission and philosophy. The IL Manager will be active in local community activities, participate in quality assurance initiatives ensuring the community is providing the highest quality of care for the Independent Residents, and will maintain high levels of customer satisfaction. The IL Manager will be responsible for overseeing compliance in accordance with company policy and procedures, federal, state, and local laws.

Requirements

Demonstrated record of success in the leadership capacity of a senior living community
Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Exceptional communication skills, both written and verbal
Excellent organizational and time management skills
Intermediate level of computer and technology competency, including Word, Excel, Powerpoint, Outlook and other Microsoft Windows applications
Passion working with seniors
Knowledge of customer service principles and practices
Knowledge and understanding of the mission and purpose of Watercrest Senior Living Group
High School Diploma or equivalent
Strong leadership skills with a minimum of two (2) years’ successful experience in supervising and management.
A minimum of two (2) years’ experience within a senior living environment
Work history demonstrating a strong understanding of state laws and regulations
Able to stand or walk 75% of the day
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situations
Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
Able to talk and hear effectively in order to convey instructions and information to residents and team members
Occasionally lift/carry up to 50 pounds

Responsibilities

Conducts engaging activities that meet the needs of the residents
Responsible for the cleanliness and maintenance of the Independent Living areas
Ensure quality service is provided, consistent with the mission of the company, company policies, and regulations.
Partners with the Executive Director to ensure the proper maintenance and upkeep of the physical community, maintaining the value of the real estate asset.
Ensures all state regulations and company policies are being followed
Promotes and protects the rights of all residents
Monitors resident care through the use of companies’ quality assurance programs
Establishes a positive rapport with local and state agencies
Assist with external relationship building/partnering with referral sources
Responsible for overseeing the work of IL Programing associates with full accountability for the performance of subordinates
Monitor Independent Living, communicate and interpret policies, evaluate performance, provide feedback and asssit and coaching associates as needed
Develop positive relationships with the community at large, families and residents on behalf of the community
Manages all transfers, agreements, and communication from Independent Living to Assisted Living and Memory Care
Must in company uniform and resident ready at all times
Performs other related essential duties as assigned