Americas - Indep Account Services Rep

Clarks•Needham, MA

About The Position

INDEPENDANT ACCOUNT SERVICES REP. Provide account management for our customers and take their inbound phone calls and emails. Partner with multiple parts of the organization internally and externally to ensure the best experience doing business with us while providing exemplary customer service. Manage the order pool on a daily basis to maximize shipments and ensure quick turn-around time for our customers. What You'll Do: Responsible for communicating with customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability, and being proactive to any potential challenges. Manage and maintain customers’ expectations utilizing reports and identifying and communicating supply, demand, and any other challenges. Partner with the Demand Fulfillment team to maximize shipment potential and ensure the timely delivery of the product. Maintain business standards, including, but not limited to, phone statistics, order entry, or turnaround time for communications. Collaborate with the Sales Team daily to ensure customer requirements are being met and to address any opportunities to improve business. Partner with Customer Operations and the warehouse consistently to maintain services to an account. Fill rates, shipping information, labeling, and shipping methods are imperative to maximize quick turnaround time for a customer. Receive inbound calls & emails from customers and Territory Managers and partner with the Consumer team to alleviate any overflow of calls. Collaborate with the CCNAONE team to help develop any areas of opportunity to assist Territory Managers or customers. Promote timely resolution of purchase order changes, credits, pricing changes, allowance forms, emails, and all other inquiries.

Requirements

Customer Service Experience
Retail Experience
Obtain strong relationship and communication skills –written and oral
Ability to prioritize workload- organizational skills
Ability to utilize multiple applications
Ambition to work in a team environment
High school Diploma
Strong process skills and understanding of how to incorporate enabling technology

Nice To Haves

Bachelor’s Degree Preferred
Account Management or Service Preferred
Reporting skills preferred
Retail experience preferred

Responsibilities

Provide account management for our customers and take their inbound phone calls and emails.
Partner with multiple parts of the organization internally and externally to ensure the best experience doing business with us while providing exemplary customer service.
Manage the order pool on a daily basis to maximize shipments and ensure quick turn-around time for our customers.
Responsible for communicating with customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability, and being proactive to any potential challenges.
Manage and maintain customers’ expectations utilizing reports and identifying and communicating supply, demand, and any other challenges.
Partner with the Demand Fulfillment team to maximize shipment potential and ensure the timely delivery of the product.
Maintain business standards, including, but not limited to, phone statistics, order entry, or turnaround time for communications.
Collaborate with the Sales Team daily to ensure customer requirements are being met and to address any opportunities to improve business.
Partner with Customer Operations and the warehouse consistently to maintain services to an account.
Receive inbound calls & emails from customers and Territory Managers and partner with the Consumer team to alleviate any overflow of calls.
Collaborate with the CCNAONE team to help develop any areas of opportunity to assist Territory Managers or customers.
Promote timely resolution of purchase order changes, credits, pricing changes, allowance forms, emails, and all other inquiries.