Income Maintenance Caseworker - Sullivan County Assistance Office
About The Position
If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you. The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care and waivers as well as any additional programs the Department of Human Services administers for applicants and recipients in accordance with state regulations. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers as well as any additional programs the Department administers for applicants and recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers either over the phone or in person; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; and type clear, thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. Complying with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
- A bachelor's degree; or
- Any equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
- You must meet the PA residency requirement.
- You must be able to perform essential job functions.
- A conditional offer of employment will require submission of criminal history reports.
- You must pass a background investigation.
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
Responsibilities
- determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care and waivers as well as any additional programs the Department of Human Services administers for applicants and recipients in accordance with state regulations
- interview customers either over the phone or in person
- review, interpret, and correctly apply policy
- data enter information into an automated eligibility determination system as well as perform manual calculations
- type clear, thorough case comments about client circumstances and changes
- complete all work within deadlines in accordance with federal and state policy
- comply with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill
Benefits
- health coverage
- vision
- dental
- wellness programs
- competitive wages
- multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options
- paid vacation
- paid sick leave
- eight weeks of paid parental leave
- military leave
- paid time off for most major U.S. holidays
- flexible work schedules
- work-from-home opportunities
- opportunities for internal mobility
- professional development
- opportunity to give back by participating in workplace charitable giving
- special employee-only discounts and rates on a variety of services and memberships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
5,001-10,000 employees
