2026 Incident Tracking Dispatcher
About The Position
About the Team: The Ballpark Operation department is made up of the Security, Maintenance, Grounds, Ops Team and Guest Services event staff groups. All of these groups are an essential part of the event day experience. In this role will assist with ensuring that events run safely and smoothly and that incidents are immediately reported to the appropriate party or relevant agency and aim to solve issues. The ideal candidate will have strong attention to detail and be able to multi-task. About the Role: The San Francisco Giants is looking for an Incident Tracking Dispatcher, where you will have the unique opportunity to dispatch appropriate security, guest services, disability services, maintenance, engineering, SFPD and management staff to resolve and respond to issues during the game. You’ll work closely with other departments and agencies throughout the organization and within the Giants Ballpark Operations team. You will be expected to document incidents and dispatch appropriate department to timely and efficiently to help resolve issues. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco. You’re Excited About This Opportunity Because… You will provide support in documenting incidents You will provide customer service to guests and staff members You are passionate about dispatching and problem solving You can multi-task and thrive in a fast-paced environment You will partner with a variety of departments and agencies to ensure a safe ballpark experience You will have a unique ability to earn trust and work cross-functionally within the SF Giants organization You will develop a full understanding of Oracle Park layout and ballpark policies You will assist with the creation and distribution of ballpark credentials and badges We’re Excited About You Because… You are an authentic, inspiring and positive team member. You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals. You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.
Requirements
- 1-3 years event/venue management experience preferred.
- Excellent customer service, interpersonal and problem solving skills.
- Detail oriented individual with excellent written and verbal communication skills.
- Self-starter with ability to prioritize and be efficient with multiple communications in a fast-paced environment.
- Demonstrated computer proficiency.
- Applicant must be available non-traditional hours (various nights, weekends, and holidays).
Nice To Haves
- Computer proficiency in 24/7 Software Program a plus, but not essential.
Responsibilities
- provide support in documenting incidents
- provide customer service to guests and staff members
- dispatch appropriate department to timely and efficiently to help resolve issues
- assist with the creation and distribution of ballpark credentials and badges
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
