Referral Tracking Coordinator

Community Medical and Dental Care Inc•Monsey, NY

About The Position

CMADC is seeking an enthusiastic and organized individual to join our team as a Referral Coordinator. The referral coordinator will perform a wide range of administrative duties including referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, and communication with referral sources. Community Medical & Dental Care, Inc., is a non-profit community health center serving the medically-underserved population of Rockland County, NY. We offer linguistically-diverse and culturally sensitive health care to our patients. Community Medical & Dental Care, Inc., has over 60 health care providers who offer a wide range of services including Adult Medicine, Pediatrics, Family Practice, Obstetrics/Gynecology, Dentistry/Oral Surgery, Allergy, Dermatology, Endocrinology, Nutrition Counseling, Occupational Therapy, Ophthalmology, Optometry, Podiatry, Speech Therapy, and Urology. Community Medical and Dental Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sexual orientation, gender identity, national origin, age, protected veteran or disability status or genetic information.

Requirements

Experience with Electronic Health Record
Strong customer service focus
Effective verbal and written communication skills
Teamwork orientation
Ability to multi-task and prioritize
Organized and able to manage multiple priorities
Able to take and follow through with delegated tasks and accountability

Responsibilities

Responsible for the tracking, coordination, and communication of patient referrals.
Ensure complete and accurate patient registration, including demographics and current insurance information.
Handle requests from third party referral sources and provide relevant information and data.
Serve as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications.
Assemble information concerning patient’s clinical background and referral needs.
Contact insurance companies to ensure verification of benefits and prior authorization approval requirements are met.
Review details and expectation of referral with the potential patient.
Ensure that referrals are addressed in a timely manner.
Communicate with referral sources to ensure patient information/registration is complete.
Communicate patient updates between program and referring source.