Incident Intake Coordinator

Merakey • Philadelphia, PA

18h • $18 - $31 • Remote

About The Position

Are you looking for an opportunity to advance your career while working with an
extraordinary team? At Merakey, we put our heart and soul into everything we do.

We are seeking an
Incident Intake Coordinator
to join our team!

Location: Remote Position, but must be in PA.

Requirements

• Must have experience with operating EIM (PA)
• 1-3 years of IDD experience
• Proficient in Microsoft office suite
• Smartsheet experience
• HS Diploma Required
• Strong understanding of incidents within IDD
• Excellent verbal communication skills and ability to remain calm during urgent situations
• Strong organizational skills and ability to manage multiple incoming calls and tasks simultaneously

Nice To Haves

• Knowledge of other state EIMS a plus.

Responsibilities

• Receive incident notifications via phone, text, or automated reporting system
• Conduct immediate intake interviews to gather essential details(who, what, when, where, immediate actions, health and safetystatus
• Ensure incidents are properly categorized
• Create initial incident records in EIM (for PA) or the appropriate state required system
• Timestamp all calls and entries
• Forward incidents requiring investigation to the appropriate PQI Coordinator and Investigator in QCO
• Escalate safety risks or events requiring immediate intervention to leadership in real time
• Route non-urgent reports for follow up and entry into Avatar
• Track all incidents from intake through assignement, investigation closure, and finalization in EIM.
• Provide clear supportive supportive guidance to callers
• Collaborate with PQI Directors to ensure accurate and timely information exchange
• Maintain accurate logs of all incidents calls and follow up actions
• Participate in incident management dashboard updates

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees