Inbound Sales Representative

Custom Ink•Carapichaima, VA

3d•Remote

About The Position

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging. We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location-focused and work-from-home jobs. Overview: Remote (U.S. – Select States Only) This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include: AL, AZ, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV. Reports to: Associate Manager, Inbound Sales (Phones/Chat) Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events. Physical Requirements/Demands: None. Application Period Disclosure: We are accepting applications for this role for the next 48 hours. We encourage interested candidates to apply as soon as possible for full consideration. What we’re looking for: We’re looking for personable, detail-oriented professionals who thrive in a fast-paced, customer-first environment and are motivated by helping others succeed. As an Inbound Sales Representative, you'll be the voice of Custom Ink—helping customers design and order products they love while also identifying new opportunities for future engagement.

Requirements

1-2 years of sales or customer-facing experience
Effective communicators in both writing and conversation
Curious and adaptable, able to learn quickly and pivot with grace
Self-motivated and goal-driven, with a knack for converting interest into action
Comfortable with technology, chat tools, and CRM platforms
Skilled at balancing empathy with results—delivering both service and sales
Excited to contribute to a values-driven, people-focused brand

Responsibilities

Converting inbound inquiries into successful sales through digital and phone channels
Advising customers on product selection, design tools, pricing, and turnaround options
Using insight and discovery to qualify leads and forward them to other sales channels (e.g., Mid-Market, Account Management, Pro Teams)
Delivering exceptional experiences that reflect our commitment to quality and connection
Navigating customer challenges with patience and professionalism
Collaborating with peers, managers, and cross-functional partners to improve workflow and service

Benefits

Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments.
Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

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