Inbound Sales Manager

Athlete to Athlete•Santa Monica, CA

1d•$110,000 - $130,000

About The Position

Athlete to Athlete (A2A) connects youth athletes with NCAA Division I mentors through personalized, long-term mentorship programs. We operate at the intersection of sports, education, and technology, and weâre building a category-defining platform that helps young athletes develop with the guidance of elite role models. Today, more than 20,000+ college athletes are part of the A2A platform, mentoring the next generation of youth athletes across dozens of sports. As we continue to scale, weâre looking for an Inbound Sales Manager to help lead and level up our inside sales organization. The Inbound Sales Manager is a front-line leader responsible for the daily performance, tactical improvement, and operational excellence of our inside sales team. Youâll be in the details of the funnel, the people, and the systems â coaching reps, improving processes, and translating strategy into consistent execution. Youâll work closely with the Head of Sales to: Elevate individual team member performance Strengthen coaching and accountability Build scalable systems that support growth This role is ideal for someone who enjoys coaching people, thrives in fast-paced environments, and thinks systematically about how sales teams improve over time.

Requirements

2+ years of people management experience in inside sales, customer success, or a high-volume customer-facing team.
Experience coaching individuals and improving team performance against measurable KPIs.
Strong communication skills and the ability to give clear, direct feedback.

Nice To Haves

Are excited about building relationships, investing in, and leading a team.
Enjoy being close to the work and understand how sales actually happens day-to-day.
Are comfortable giving and receiving direct feedback.
Think in systems: you notice patterns, bottlenecks, and opportunities for improvement.
Balance empathy with accountability.
Are willing to step in when the team needs support.

Responsibilities

Lead and coach a team of inside sales representatives through 1:1s and practice sessions.
Develop repsâ sales skills, judgment, and confidence.
Set the tone for team culture, accountability, and professionalism.
Identify high performers and future leaders within the team.
Address performance gaps with clear, direct, and constructive feedback.
Ensure the team's daily execution of core sales workflows:
Manage team scheduling, coverage, PTO, and workload balance.
Serve as the first escalation point for customer, process, and system issues.
Maintain consistent standards for CRM usage.
Monitor team KPIs and funnel health to identify trends, bottlenecks, and opportunities in partnership with the Head of Sales.
Translate insights from the funnel into coaching priorities and process improvements.
Partner with leadership to test and implement new workflows, tools, and messaging.
Drive operational improvements in response times, task execution, and customer experience.
Help design and refine onboarding for new hires in partnership with the Onboarding Lead.
Build repeatable frameworks for coaching, training, and performance management.
Support adoption of new tools, workflows, and operational standards across the team.
Act as a bridge between strategy and execution â ensuring new initiatives are implemented with clarity and consistency.