Account Manager (Inbound Sales Specialist)

Protocase Inc./45Drives Ltd.•Wilmington, NC

2d•$55,000 - $85,000•Onsite

About The Position

Full transparency: we work a little differently around here. This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day? At Protocase, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Protocase Inc., a North American leader in custom manufacturing, is growing fast—and we’re building a strong local presence in Wilmington, NC. We’re hiring Account Managers who are excited to connect with engineers, designers, and innovators to help bring their ideas to life with speed and precision. Does this sound like something you’d want to be a part of and help grow? To learn more about how we work differently, check out our website here: www.workdifferently.info Fueled by our marketing engine, you’ll be the first point of contact for a steady stream of engineers, designers, and innovators who are reaching out with projects in hand. Most of your day will be spent responding quickly to these inbound requests—guiding customers through quoting, ordering, and delivery with speed and clarity. You’ll also stay in touch with a list of existing clients, helping them move their projects forward and strengthening long-term relationships. While the role is primarily focused on fast-moving inbound opportunities, there’s room to be proactive with the right customers.

Requirements

1+ year of experience in sales, account management, customer support, or call center roles
Excellent communication skills—confident on the phone and clear over email
Strong organization and follow-up habits
A positive attitude and coachability
Thrives on real-time problem-solving and loves jumping into brainstorming sessions to find practical solutions.

Nice To Haves

It’s a plus if you’ve worked with customers in technical, manufacturing, or high-speed service settings

Responsibilities

Responding to inbound emails and calls with speed and accuracy
Sending fast, accurate quotes based on customer specs
Answering product, pricing, and turnaround time questions
Following up on active quotes and converting them to orders
Keeping your pipeline organized in our CRM system
Working with internal teams to make sure jobs flow smoothly through production
Meeting goals for response time, order volume, and customer satisfaction

Benefits

Total compensation package of $55,000–$85,000 USD/year (this range is comprised of base + performance bonus, depending on experience)
Training & Development: Learn everything you need to succeed—and grow into bigger roles
Full Benefits: Medical, dental, life insurance + 401(k) with employer match
Time Off: 2 weeks to start, 3 weeks after 3 years, 4 weeks after 5 years
Wellness: Gym membership reimbursement + wellness initiatives
Culture: Team events, recognition programs, and a people-first workplace
Location Perks: Live and work by the beach in Wilmington, with vibrant culture and lifestyle
Training & Growth: Access leadership development and skill-building programs to help grow your career.
Comprehensive Benefits: Medical, dental, life insurance, and employer-matched 401K.
Wellness Support: Participate in wellness events and enjoy access to a gym membership.
Generous Vacation: Two weeks to start, three weeks after three years, and four weeks after five years.
Social Events: Participate in team-building activities and celebrations.
Recognition Programs: Celebrate your achievements with our recognition programs.
Community Discounts: Access exclusive deals at local businesses.
Wilmington Lifestyle: Embrace coastal living with stunning beaches, rich culture, historic charm, and a thriving innovation scene.